Versatile Office & Front Desk Coordinator

CYNTHIA SIMON

Houston, TX *****

281-***-**** - ****************@*****.***

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/cynthia-simon-612b1645 PROFESSIONAL SUMMARY

Versatile professional with 10+ years of experience across office administration, customer service, education, and operations. Skilled in managing front desk and office workflows, coordinating schedules, supporting HR and payroll processes, and handling insurance documentation. Strong background in employee onboarding, client relations, and team support with proven ability to multitask in fast-paced environments. Proficient in Microsoft Office Suite, Outlook, and spreadsheet management. Bilingual in English and French with certifications in Applied Behavior Analysis and Montessori assistance. Recognized for organizational skills, adaptability, and commitment to delivering efficient administrative and operational support across diverse industries. SKILLS

Office Administration & Front Desk

Management

Scheduling & Calendar Coordination

HR Support & Employee Onboarding

Payroll & Insurance Documentation

Customer Service & Client Relations

Microsoft Office Suite & Outlook

Applied Behavior Analysis (ABA)

Bilingual: English & French

Office management

Patient relations

Document management

Sensitive information handling

WORK HISTORY

10/2023 to Current Front Office Coordinator / Office Manager Express Employment Professionals – Baytown, TX

Managed front desk operations including greeting clients, answering multi-line phones, and directing inquiries.

Scheduled and coordinated interviews, onboarding sessions, and client meetings.

Oversaw office administration tasks such as filing, data entry, and record keeping.

Assisted with payroll and HR functions including timesheet collection and benefits coordination.

Maintained inventory and supplies to ensure smooth office operations.

Delivered excellent customer service to clients, associates, and visitors.

Supported recruitment processes and collaborated with management to meet staffing needs.

Dates TBD

06/2020 to 08/2023 Educational Director

Ivy Kids Early Learning Center – Houston, TX

Led curriculum development initiatives aligning with early childhood education standards.

Mentored educators to enhance teaching strategies and improve student engagement.

Implemented assessment tools to monitor and evaluate child development progress.

Collaborated with families to create individualized learning plans for children.

Developed training programs for staff focused on best practices in early childhood education.

Facilitated workshops and seminars to share knowledge and foster professional growth among staff.

Facilitated an inclusive environment that welcomed diverse perspectives, allowing students and staff to thrive in a multicultural learning community. 02/2019 to 06/2020 Lead Pre-Kindergarten Teacher

Ivy Kids Early Learning Center – Houston, TX

Designed and implemented curriculum to support early childhood development.

Adapted teaching methods to diverse learning styles and multiple intelligences.

Engaged students in age-appropriate activities fostering growth and social skills.

Sanitized toys and play equipment each day to maintain safety and cleanliness. 05/2015 to 02/2019 Office Administration / Insurance Specialist / RBT Certified Behavior Therapist Chase Behavior Solutions LLC – Kingwood, TX

Performed general office administration and insurance documentation.

Delivered ABA therapy sessions for children with learning disabilities.

Balanced multiple responsibilities in a fast-paced environment.

Analyzed insurance claims to ensure compliance with policies and regulations.

Collaborated with medical providers to obtain necessary documentation for claims processing.

Reviewed policyholder inquiries and resolved issues efficiently, enhancing customer satisfaction.

Established quality assurance protocols to ensure accuracy in claims handling and reporting processes.

Processed eligibility and benefits verification and authorization requests.

Followed up on denials, late payments, extensions and other special circumstances.

Tracked pending authorizations to resolve discrepancies and avoid revenue loss. 08/2009 to 06/2015 Certified Montessori Assistant / Extended Care Coordinator Kingwood Montessori – Kingwood, TX

Assisted lead teacher with classroom preparation and lesson support.

Coordinated afternoon care, ensuring safety and structured learning activities.

Maintained strong communication with parents and staff.

Developed and implemented individualized education strategies to meet diverse student needs.

Monitored student progress and adjusted interventions based on ongoing assessments.

Advocated for student needs within the educational framework to promote inclusivity and engagement.

06/2004 to 02/2015 ABA Therapist

Including Kids, Inc. – Houston, TX

Supported children with autism and related learning disabilities in classroom settings.

Modified assignments and implemented IEPs to meet individual needs.

Collaborated with teachers and parents to foster student success.

Conducted data analysis to track client progress and adjust strategies accordingly.

Implemented individualized behavior intervention plans for diverse client needs.

Developed training materials for parents to reinforce therapeutic techniques at home.

Facilitated workshops to educate families about autism spectrum disorders and intervention strategies.

Advocated for client needs within educational settings to ensure appropriate support services are provided.

Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.

Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.

Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.

Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.

EDUCATION

01/2015 Bachelor of Science: Educational Studies

Grand Canyon University - Phoenix, AZ

12/1984 Associate of Science: Criminal Justice/Law Enforcement Administration Grambling State University - Grambling, LA

05/1981 High School Diploma

Mamou High School - Mamou, LA

CERTIFICATIONS

Registered Behavior Technician (RBT) Certified

Certified Montessori Assistant Teacher

LANGUAGES

English

Native or Bilingual

French

Native or Bilingual

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