Telecommunications Project & Field Support Leader

***** ********* *****, *******, ***** *****

Phone: 713-***-****

Email: *************@*****.***

Mark S. Brewer

Objective

Work with a company long term where I can utilize my telecommunication experience. I am tailored to implement, manage and adapt new processes along with the challenges they bring. I enjoy working in a team environment with well defined goals and meeting or beating expectations.

Experience

2022–Present Performance Communications Houston, TX

Construction Management/Project Coordination

T-Mobile Alternative Coverage Solutions/New Site Builds/Microwave Installs- installed Cell sites and commissioned at San Antonio VA clinic, Texas State University San Angelo, Space X Mega Bay, Starship test facility at 1 Massey Way, and Launchpad 1 on Launch Tower at the Boca Chica launch site. I organized the permits/photos/test documents/closeouts and RMAs.

Verizon Macro Mod project and NSB – Scheduling Kirkes, writing MOPs for submission, Building Pathwave access and assignments, managing IVR access in Ops Portal, Creating Material Verification Forms for warehouse manager. Validating RFDS and PMI providing any special instructions to Foreman or Lead. Updating and managing FUZE dates, updating permits scheduling inspections, Preparing and submitting PMI package to TES portal, Preparing and submitting 48hr regulatory as-builts, Preparing and uploading Final Closeouts.

2018–2022 Ericsson Services Houston, TX

National Technical Field Support

Supported backhaul to cell sites and remote nodes to various Cisco routers various Microwaves relays from configuring routers, troubleshooting routing/hardware issue to DHCP server management

Launch a national Tower Crew assistance team where any crew could call in to facilitate repairs and coordinate repair returns/asset management utilizing 25+ support technicians

Worked with numerous construction tower crew, and implementation contractors to meet or beat expectation of installation to T-Mobile Customer acceptance in 3 days of the Ericsson RBS base station and battery cabinet.

Review and support civil construction of T-Mobile upgrades of Ericsson installed equipment in Southeastern United States

Coordinated and setup BB6630 harvest project once 5G was shut down on Sprint network

Support field specifically in ALU markets and remaining Ericsson markets, this is including ALU OEM 3G/4G/5G CDMA/EVDO using 9927/28/ Airscale and min macro platforms

Supported remaining Ericson markets under managed services 3G/4G/5G CDMA/EVDO using DUL/DUS/Radio nodes and mini macros

Project Sprint Keep site support where we utilize the online tools to provide Pre/Post Checks, Lock/Unlock as well as troubleshooting for contractors working on still live Sprint network sites while they are building the TMO sites to help prevent unscheduled outages.

Creating job aids/MOPS as well as instructor led training for triage techs on Ericsson equipment including ways to narrow down issues and what parts to recommend as root cause of outage.

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20016–2018 Goodman Services Houston, TX

National Support Team

Help create a national support team for field technicians after managed services contract was awarded to Goodman for southern Ericsson OEM markets. Basically, Sprint NTAC needed us to alleviate requests for support to them.

Supported techs with various troubleshooting issue with any equipment installed into Sprint ERC markets

Creating job aids/MOPS as well as instructor led training for technicians on various Ericsson equipment example integration of AEM in DBA

Held monthly calls with Techs to keep them informed of issues and provide tips to improve skills

2009–2016 Ericsson Services Houston, TX

National Technical Support /Field Operations Support

Ericsson National technical support team for Sprint Ericsson markets. I provide technical assistance for any product a customer would install inside the Ericsson RBS 6000 series cabinets including all forms of backhaul transport

Nokia NSN 2.5GHZ TDD-LTE

My support includes from troubleshooting to complete rebuild and integration

Creating job aids and MOPs for technicians to reference during build out and while preforming service assurance.

Held monthly calls with Techs to keep them informed of issues and provide tips to improve skills

1998–2009 Sprint/Nextel Network Ops Houston, TX

Field Operations Tech III

Once Ericsson equipment was installed in the Houston market and ticketing system implemented. I was tasked with remotely triaging tickets to reduce unnecessary site visits by identifying and closing tickets remotely. Initially for Houston market then expanding to New Orleans and Louisiana markets this eventually caught the attention of our VP and this is what started the Ericsson Tier 2 field support group that became known as Technical Assistance Team tier 2 as it is today in 2022.

Part of team that implemented, integrated, installed, tested and launched over 300 Nortel cell sites in an 8-month period

During build out of the Houston market I assisted RF Engineering with pre-construction cell site drive testing data capture.

Always sought to work on anything new or unknown. Installed first Nortel metrocell, remote Radio Equipment, microwave hops, external amplifiers, in building solutions, and involved with a wireless Ethernet backhaul solution.

Subject matter expert on external amplifier/LNA equipment, Powerwave, Remec, super conductor technology, high powered Nortel radios.

Involved in the management and integration of external amplifier system. Completed Install and engineering data collection. Received Sprint Values Excellence Award for project field trials.

Involved in turn up and optimization of the Reliant Stadium Distributed Antenna System for Super Bowl project which challenged us to get 12, 600 ft T1 cables ran to BTS on Christmas Eve so the system could be tested during the Houston Bowl (Texas Tech vs. Navy) before the actual Super Bowl, Awarded Sprint Values Excellence award.

Managed EVDO MFRM equipment upgrades installs with Nortel, this required me to train six Nortel contractors on all the correct RF overlay configurations to ensure timely completion of project

A first responder to Hurricane Katrina. I helped setup initial base operations in Hammond, LA and responsible for providing multiple lines of communications to techs, command center and national technical assist center via Satellite phones, walkie talkies, Iden phones and microwave hops.

1996-1998 California Microwave Stafford, TX

Quality Control Technician

Started out as a System integration and testing tech and was quickly promoted to Quality Control and RMA repair tech

Component level troubleshooting on surface mount, through-hole and multilayer printed circuit boards.

Responsible for the RMA transition from Lowell, MA to Houston

1990-1996 United States Navy USS Peleliu LHA-5

Electronic Technician

This is where my grooming as a technician started. Being put in situations where I had to fix and learn equipment that I had no formal training on and when I was in the middle of the Pacific Ocean there was no calling for help.

During Operation Restore Hope I setup and maintained satellite communication with soldiers in Mogadishu I troubleshot and located the source of one-way audio trouble which kept soldiers from hearing command and control center.

Main responsibility was for UHF line of sight and satellite communications

Worked on numerous systems including, SHF, EHF communications, audio cross connect system, Tactical Navigation, Motorola Man on the Move system which allows flight deck crew to communicate with each other.

During shipyard overhaul responsible for monitoring and tracking the contractors progress of our communication’s re-groom

One of my most memorable fixes was when pieced together our two broken ice cream machines and I was able to get one of them to work. The only reward was getting to see the Marines and Sailors have that that little pleasure while having to operate in Somalia.

Served my entire 6-year enlistment and was Honorably Discharged upon completion.

Education

1986-1990 Huntsville High School Huntsville, TX

High School Diploma

1990-1992 United States Navy Electronic Tech Training

Electronic Technician A and C schools

1998-2022 Sprint Nextel/ Ericsson

CDMA Theory

BTS Operation and Maintenance

Basic UNIX programming

Motorola iDEN EBTS Operations and Maintenance

AMOS /EMCLI / ENM /Nokia Airscale

Advanced Troubleshooting Ericsson equipment

Interests

I like spending a lot of time with my 2 son’s Boy Scout troop. Family getaways to lakes and beaches and Sunday afternoon BBQs with the grandparents.

References

Doug Lippitt Field Eng. IV Ericsson 713-***-****

Kwang Park Field Eng. IV Ericsson 281-***-****

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