Operations Leader with 4+ Years Retail Experience
Resume:
DEVAN
FOLLANSBEE
Tyler, TX
**********@*****.***
Operations Manager with 4+ years of
experience leading teams of 30–60
associates in high-volume retail
environments. Proven ability to drive
operational efficiency, reduce shrink,
improve inventory accuracy, and
optimize workforce productivity. Strong
background in KPI analysis, omnichannel
fulfillment, and team development to
improve sales performance and customer
experience.
Effective Leadership
Team Management
Customer Service Proficiency
Merchandising
Team Development
Loss Prevention
Workforce Planning
Omnichannel Fulfillment
KPI & Sales Performance
POS Systems
Skills
Education
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Retail Management
Led and developed a team of 30+ associates in a high-volume retail environment
Directed daily store operations including inventory management, shipment processing, merchandising, and customer service execution
Reduced inventory shrink through loss prevention strategies and operational audits
Executed visual merchandising plans to drive sales performance and brand standards compliance
Managed workforce scheduling and labor allocation to optimize productivity and payroll efficiency
Analyzed KPI metrics including sales, conversion rate, and fulfillment performance to drive operational improvements Oversaw omnichannel fulfillment including BOPIS and online order processing
Supervised and coached 60 associates in a high-volume omnichannel retail and warehouse environment
Managed online order fulfillment, inventory control, and last- mile customer experience operations
Monitored productivity metrics and implemented performance improvement plans to meet company KPIs
Operated power lifting equipment and ensured OSHA- compliant safety procedures
Coordinated supply ordering and inventory replenishment to maintain in-stock levels
Improved workflow efficiency through team training and process optimization
Experience
Professional Summary
High School Diploma
adidas - Operations Manager
Walmart - Digital Team Lead
Round Rock, TX 2024-2026
Georgetown, TX 2021-2024
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