Results-Driven Customer Care & Administrative Professional
Resume:
Charvene Eberhardt
Willoughby Hills Towers
Willoughby, OH 44092
Phone: 216-***-****
*********@*****.***
Professional Summary
Results-oriented, top-performing professional with the desire to help mitigate loss
and improve bottom line. Expert interpersonal skills with a proven track record of
building genuine rapport and for ensuring exceptional levels of customer
satisfaction. Demonstrate the ability to handle highly confidential and personal
financial information in a sensitive manner. Adept at working in fast paced
environments employ strong organizational skills with attention to detail.
Reputation for dependability and professionalism.
Skills
Proficient in Microsoft Word, Excel and
internet navigation
MSP Mortgage Servicing Systems
Human Relations
Business Communications
Windows, Outlook, Access, Word, Excel,
PowerPoint, Microsoft Office
Experience
Sales - Nordstrom
Beachwood, OH * May 2025 - December 2025
Worked in Lingerie, Housewares, Kids
Customer Service
Home Advisor - McCarty Burgess & Wolff
Cleveland, OH * February 2019 - July 2021
Digital Marketplace connecting homeowners with pre-screened, local service professionals to complete home improvement
maintenance and remodeling projects
Collection negotiations
Program Coordinator - Dress For Success
Cleveland, OH October 2018 - March 2019
Managed Suiting Program client services
Produce daily schedule of Suiting Program activity
Conduct client assessments
Maintain Volunteer Database
Maintain referral intake log for monthly outcome measurements
Assist with maintenance of agency relationships with Program Manager
Supervise and promote teamwork to support interns, Volunteers, clients and supporting agencies.
Managed general office functions
Case Manager Millennium Capital and Recovery Corporation
Hudson, OH • May 2016 to July 2018
As Case Manager my objective is to provide integrity, performance and
accountability to financial institutions during the collateral recovery process. My
duties are to facilitate this recovery in a timely and efficient manner through a
single point of contact.
I provide support for national, regional, or local clients and customers by
maintaining secure communications, documentation between all parties involved.
Independent Agent LIVE-OPS
Redwood CA • July 2015 to March 2016
As an Independent agent my duties were to provide virtual services to LiveOps’ clients across a variety of industries.
Conducting inbound and outbound phone calls with customers.
Providing services remotely in a distraction free environment and sitting for long periods of time.
Providing services independently with little to no supervision.
Quickly assessing customer needs and providing sound solutions.
Providing a high-level of customer service.
Documenting details of all calls and customer interactions into computer systems.
Managing a computer with multiple system, programs, and screens simultaneously.
Secretary - Governing Board of Trustees • CLEVELAND AND VILLAVIEW
COMMUNITY SCHOOLS
Cleveland, OH • November 2014 to May 2015
Maintain Minutes of Board Meetings
Adhere to Company By-Laws and regulations of Ohio Department of Education
Review/approve Financial Reports
Promote the health and welfare of Students/faculty
Approve Staffing and Disciplinary Actions
Property Preservation Technician • SERVICE LINK (FORMERLY LENDER
PROCESSING SERVICES)
Solon, OH • September 2011 to October 2014
Research loan history determines status, secure and/or property preservation.
Document all system(s) accordingly.
Place appropriate work order based upon findings. Understand GSE and Investor
Requirements.
Research and report expenses related to Property Preservation. Updating/Billing.
Know and memorize client requirements. Production driven environment.
Technical Support/Help Desk • Bryant & Stratton College
Cleveland, OH • January 2011 to April 2011
Technical Support and Help Desk role.
Work well independently, or in a group setting providing all facets of computer
support such as troubleshooting, installations, and maintenance.
Skilled in providing Customer and End-User Help Desk Support. Easily identify and
resolve technical issues and concerns. Excellent communication capabilities.
Sr. Mortgage Banking Specialist • New York Community Bank formerly
Amtrust Bank
Cleveland, OH • August 2002 to December 2008
Maintained open communication between Correspondent/Brokers and Borrowers
via phone, fax and email.
Conducted successful Quality Assurance Audit averaging 25 loans per day while
maintaining acceptable 96.0
score per month.
Evaluate and determine status of delinquent files for Aged Warehouse Dept.
Developed and shared strategies to correct delinquent file status.
Request loan payoffs and satisfaction of mortgages from county recorders and
mortgage companies. Prepared and shipped sold loans to independent mortgage
brokers.
Training and mentoring of new employees.
Participated in Asset Recovery meetings recommending delinquent loan files for
recovery and
Correspondent/Broker suspension.
Prepared loan documents for review and correction according to federal
government standards.
Education
High School Diploma • Struthers High School
Struthers, OH • 1980
Associate of Arts - Electronics • BRYANT & STRATTON COLLEGE
Cleveland, OH • 2011
Technical Support/Help Desk
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