Tour Consultant with Multilingual Service Expertise

CURRICULUM VITAE FOR MUNGWANDA MISUNKO

Personal Information

Mungwanda Misunko

Nationality: Zimbabwean

Address: **** ******* ****** ******, ********

Date of Birth: 14 October 1991

Gender: Male

Email address: *************************@*****.***

Cell Number: +264-***-***-*** / +264-***-***-***

Professional Summary

I am a motivated and service-oriented individual with a background in Travel and Tourism, complemented by a Diploma in Hotel and Catering Management. I possess strong interpersonal and communication skills, with the ability to interact professionally and courteously with both local and international clients. I am also knowledgeable in using basic computer applications and booking systems. Additionally, I have basic understanding of French, including greetings and commonly used travel-related phrases, which helps in communicating with French-speaking clients. My goal is always to provide excellent service, maintain client satisfaction and contribute positively to the company’s image and success.

Languages:

English (Native proficiency) can read, write, speak fluent and understand

Other foreign languages

French: intermediate (Speak, read, understand & write)

• German: Basic knowledge ( can read, understand & write)

Hobbies and interests

Engaging in social activities and connecting with new people.

Touring places of interest and exploring cultures.

Listening to music, watching movies, soccer and attending social events.

Core Skills

Multilingual Communication- Strong verbal and written communication skills, capable of engage effectively with diverse clients, students and colleagues.

Customer Service Excellence- Proven ability to provide exceptional customer service in Travel & Tourism.Handling Guest enquiries,addressing complaints and maintaining a high standard of Guest satisfaction.

Problem solving and Decision making- Strong analytical thinking and ability to make quick informed decision under pressure.

Time management and Organization- Excellent ability to manage multiple tasks, prioritize responsibilities and meet deadlines.

Team & Leadership- Ability to work collaboratively in team environments or lead teams in hospitality, Tourism.

Cultural Sensitivity & Adaptability- Ability to adapt to changing or new environments, experienced in working with clients from diverse cultural backgrounds and delivery personalized services to tourists

Technical Skills

Hospitality Management Software- Skilled in using point of sale (POS) for Food and Beverages delivery. Using Hotel management system for booking, Guest check-in/check-out and reservations.

Travel and Tourism Tool- Familiar with travel booking platforms (Expedia, Booking.com) also knowledge of GDS (Global Distribution System) for booking flights, hotel and car rentals.

Language Translation & Interpretation Tool- Ability to interpret and translate spoken and written content effectively for international clients.Familiar with online translation tools and software for French and other languages. (Google translate, SDL Trados)

Tourism planning & Itinerary Creation- Proficient in designing custom travel itineraries based on client preferences and requirements.Creating tour packages for clients in wildlife, Adventure & Cultural Tourism.

Social Media & Digital Marketing- Experiencing with social media platforms (Instagram, Face book & LinkedIn)

Microsoft Office Suite- Proficient in Microsoft Office Word, Excel and Power Point for document creation (Docs, Sheets & Slides)

Technology Proficiency- Familiar with Guest service platforms, Hotel management Software and other tools that enhance Guest service efficiency(Opera, Amadeus & Check-in software).

EDUCATIONAL QUALIFICATIONS

1. Ordinary level: Certificate (2008)

2. French language: Certificates (2011- 2014)

3. Travel and Tourism, LeisureManagement.

Qualifications: Certificate ICM (2012)

include: •Structure of Travel and Tourism

•Characteristics of World Destinations

• Retail of Travel Operations

• Numeracy

•Fundamentals Of The Hotel and Catering industry.

EXPERIENCE

1. Travel Consultant

Assisted clients with planning and booking travel itineraries (flights, accommodation, car hire, tours).

Provided expert advice on travel destinations, visa requirements, and travel insurance and Created customized travel packages based on client preferences and budgets.

Handled bookings, cancellations, amendments, refund and sed booking systems to manage and confirm travel arrangements.

Maintained accurate records of bookings, invoices, and customer details and resolved client concerns and travel-related issues efficiently.

Worked with airlines, hotels, and tour operators for smooth coordination and kept up to date with travel trends, safety protocols, and tourism news.

Handled Guest inquiries and resolved issues promptly to maintain high guest satisfaction scores.

Provided exemplary customer service over the phone and in person, resolving issues and answering inquiries in English and French.

2. Teacher (Champongo Primary School) (2014, 2017-2026)

Taught all subjects, designed lessons plans, classroom activities and producing excellent Grade Seven results.

Developed strong leadership and management skills with the ability to make informed decisions and solve problems effectively.

Attachments

• Tatenda Safaris lodge (Victoria Fallѕ) 2013

Post: Travel Consultant 1 month

Cυrrent Studies

•German language & Class 4 Driving.

VOLUNTARY JOBS

1.Panel beater(Motor Heads) Mikel town pvt company South Africa 2016

Worked as an assistant panel beater(Mikel тown Pvt Company) Johannesburg

Utilized skills to repair and maintain vehicles and Collaborated with team members to archive project goals.

Developed problem-solving skills and attention to detail.

2.Youth group Chairman (Ntengwe for Community and Development) 2011

Advocating for youth interests and organizing youth events and activities.

Mentoring, guiding young members and collaborating with stake holders.

Fundraising for youth Programs and developing youth empowerment strategies.

REFERENCES

1)French Language

Alliance Française de Bulawayo

61 Heyman road, surburbs, Bυlawayo, Zimbabwe

Contacts details: MobileNumber: +263-***-***-***( Principal )

Tel: +263-*-***-*** Email: **********@*******.***

2). Teacher (Ministry of Primary & Secondary education)

Champongo PrimarySchool

P.O Box 636

Lusulu, Zimbabwe.

Cell Number: +263-***-***-*** Ncube Enos (Headmaster)

Contact this candidate