Human-Services Case Manager with Crisis-Intervention Expertise

Judean Russell

Brooklyn, NY

Email: *************@*****.*** Phone: 347-***-****

Professional Summary

Dedicated and compassionate human-services professional with extensive experience supporting diverse populations across housing, mental health, education, and crisis-intervention settings. Known for building trusting relationships, providing client-centered services, and helping individuals overcome barriers to stability and self-sufficiency. I bring strong documentation skills, a calm and grounded approach during crises, and a genuine passion for helping people move toward long-term success.

Authorized to work in the United States for any employer.

Professional Experience

Case Manager

CAMBA – Brooklyn, NY

December 2023 – Present

Conduct comprehensive intakes, assessments, and reassessments for supportive housing clients.

Review eligibility documentation and maintain organized, audit-ready charts.

Support clients in completing applications for benefits, housing, and entitlements.

Provide consistent case management through home visits, office visits, and phone check-ins.

Develop individualized service plans focused on stability, wellness, and self-sufficiency.

Document all interactions through detailed progress notes and required reports.

Serve as a liaison between clients and outside agencies—including housing, education, healthcare, and legal services.

Coordinate and facilitate peer-support groups and community-building events.

Escort clients to medical, educational, and social-service appointments as needed.

Complete rent calculations and assist with lease documentation.

Case Manager

Breaking Ground (via Tandym Group) – New York, NY

June 2023 – September 2023

Managed a caseload of clients experiencing homelessness and behavioral health challenges.

Completed psychosocial evaluations and connected clients to psychiatric, medical, and substance-use treatment.

Assisted clients in obtaining identification, income benefits, and supportive services.

Prepared documentation for housing placements and supported clients through the permanent housing process.

General Office Worker / Contractor

Sciolex at DHS–USCIS – New York, NY

February 2023 – April 2023

Supported applicants by providing forms, answering questions, and directing client flow.

Assisted with electronic systems, scheduling interviews, and updating naturalization ceremony appointments.

Distributed naturalization certificates and prepared ceremony materials.

Provided administrative support during the adjudication process.

SYEP Recruitment Coordinator / Enrollment Specialist

Infinity Educational Programs – Brooklyn, NY

March 2022 – August 2022

Developed recruitment strategies and sourced candidates for SYEP placements.

Supervised a team of six staff while managing high-volume applicant inquiries.

Guided applicants through eligibility requirements and ensured accurate documentation.

Processed enrollments, updated records, and prepared weekly timesheets for participants.

Receptionist / Program Assistant

CASES – Brooklyn, NY

February 2020 – April 2022

Served as the first point of contact for clients and visitors, ensuring a welcoming environment.

Managed phone calls, messages, petty cash, and distribution of metro cards.

Completed administrative tasks including scanning, faxing, insurance checks, ECM, Salesforce entries, and outreach tasks.

Conducted hospital and incarceration checks as part of client engagement efforts.

Direct Support Professional (DSP)

Mercy Home for Children – Brooklyn, NY

June 2019 – January 2020

Provided 1:1 support to individuals with developmental disabilities.

Assisted with daily living skills, community outings, meals, medical appointments, and personal goals.

Residential Aide

Children Community Services – Queens, NY

August 2017 – December 2018

Monitored client interactions, completed intakes, and assessed needs.

Communicated with families, documented concerns, and ensured client safety.

Conducted room inspections and supported day-to-day residential operations.

Program Aide / Intake Specialist

BRC Assessment Center – Brooklyn, NY

March 2017 – June 2017

Conducted hourly rounds and maintained safety logs.

Assisted clients with belongings, meal distribution, and daily needs.

Monitored client behavior and reported concerns promptly.

Paraprofessional – Special Education

Beginning with Children Charter School – Brooklyn, NY

September 2015 – June 2016

Supported classroom instruction for students with special needs.

Managed behavioral supports and documented student progress.

Assisted with small-group instruction, clerical tasks, and classroom activities.

Crisis Intervention Specialist

Independence Residence Inc. – New York, NY

May 2015 – October 2015

Responded to crisis situations involving individuals experiencing trauma or behavioral challenges.

Ensured safety, de-escalated behaviors, and maintained a calm environment.

Community Habilitation Specialist / Respite Worker

Independence Residences Inc. – Woodhaven, NY

April 2014 – October 2015

Supported individuals in developing life skills and community engagement.

Followed person-centered plans and encouraged independence and goal achievement.

Paraprofessional

Citizens for Children Charter School – Brooklyn, NY

September 2014 – June 2015

Assisted teachers with instruction, student supervision, and behavior management.

Maintained academic and behavioral documentation.

Store Manager

Metro PCS – Brooklyn, NY

August 2012 – December 2014

Managed daily store operations, staffing, scheduling, and training.

Ensured inventory accuracy, cash integrity, and high customer-service standards.

Led sales initiatives and contributed to community outreach and brand visibility.

Education

AAS, Paralegal Studies (In Progress)

Touro University – New York, NY

September 2024 – Present

Certificate, Electronic Health Records

Kingsborough Community College – Brooklyn, NY

June 2023 – August 2023

Certificate, EKG & Phlebotomy

CUNY Medgar Evers College – Brooklyn, NY

2012

Merl Grove High School – Kingston, Jamaica

1993 – 1995

Skills

Case Management • Motivational Interviewing • Crisis Intervention • Supportive Housing • Intake & Assessment • Behavioral Support • APS/ECM/Salesforce • EHR/EMR Systems • ICD-10 • Microsoft Office & Google Workspace • Data Entry • Documentation & Recordkeeping • Customer Service • Conflict Resolution • Recruitment • Special Education Support • ABA • Harm Reduction • Residential Support • Time Management • Organization • Communication • Fair Housing Knowledge • Lease & Rental Management • Benefits Assistance • Advocacy • Peer Group Facilitation • Research • ClientTrack • EPACES • Adobe Acrobat • Payroll • Basic Math • Administrative Support • Community Outreach • Driving

Certifications & Licenses

CPR & First Aid Certified

CPI Certified

Food Handler Certification

Driver’s License

CNA Certificate

Phlebotomy

EKG

EHR

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