Residential Care Operations Leader

Belinda Fraser

***-** ***** ****** • Rosedale, NY 11422

347-***-**** • *****************@*****.***

Objective

Dedicated and compassionate professional seeking a position where I can utilize my medical, clerical, and managerial skills to enhance the quality of services and operations within a healthcare or residential care environment.

Education

Hunter College School of Nursing — New York, NY

Major: Nursing 1994–1995

Clara Barton High School — Brooklyn, NY

Nursing Assistant Certificate 1991–1994

Professional Experience

AHRC – House Manager

Queens, NY April 2022 – January 2024

Oversee the daily operations of residential facilities for individuals with developmental disabilities.

Supervise Assistant Managers and Direct Support Professionals to ensure quality care and adequate staffing.

Manage operational budgets, staff scheduling, and agency compliance paperwork.

Maintain residents’ financial records, including personal allowances and bank accounts.

Conduct performance evaluations and lead team meetings.

Represent the residence at management meetings and regional clusters.

AHRC – Assistant Manager

Queens, NY July 2016 – April 2022

Collaborated with managers to ensure a high standard of living for residents.

Supervised and trained new and existing Direct Support Professionals.

Developed weekly staff schedules and ensured treatment plans were documented accurately.

ACLD – Direct Support Professional (DSP)

Long Island, NY April 2015 – July 2016

Supported individuals with daily living activities, hygiene, and personal care.

Encouraged residents’ independence through skill-building and recreational activities.

Maintained a safe, clean, and engaging home environment.

AHRC – Direct Support Professional (DSP)

Long Island, NY September 2005 – September 2013

Provided direct care and supervision to individuals with developmental disabilities.

Administered medications, coordinated appointments, and promoted community integration.

Assisted with training, crisis intervention, and compliance with safety protocols.

Kingsbrook Jewish Medical Center – Unit Clerk

Brooklyn, NY September 2003 – October 2005

Managed patient charts and electronic documentation.

Coordinated patient admissions, discharges, and transfers.

Handled communications, supply orders, and administrative support on the unit.

Innovative Orthopedic – Medical Receptionist

Brooklyn, NY February 2002 – September 2002

Scheduled appointments, updated patient records, and processed billing.

Provided front desk support, greeting patients and handling phone inquiries.

Certifications & Skills

- AMAP Certified (Authorized Medication Administration Personnel)

- CPR & First Aid Certified

- Proficient in Microsoft Office (Word, Excel) and Windows XP

- Excellent interpersonal, communication, and organizational skills

References

Available upon request.

Contact this candidate