Logistics & Operations Professional

Jessica C. Washington

Logistics & Operations Specialist

• Maricopa, AZ 85139 • ********************@*****.*** • 480-***-**** Summary

Logistics and operations professional experienced in high-volume, time-sensitive environments across medical, aviation, and specialty transport settings. Skilled in workflow coordination, compliance oversight, route optimization, equipment operation, and maintaining operational accuracy under pressure. Recognized for decisive problem- solving, strong communication, and keeping field and operational teams aligned. Skills

Customer service Leadership Time management

Documentation review Problem-solving Critical Thinking Radio Communication Adaptability Route planning

Punctuality Coordinating efficient routes Active listening Effective communication Decision-making Task prioritization Written communication Cross-department coordination GPS tracking systems Emergency communication

protocols

Operational coordination Process improvement

Safety compliance Equipment operation Workflow optimization Logistics software platforms

Work Experience

Private Mortuary Transport – Death Care Transportation Dispatch Operator August 2025 – January 2026 Coordinate high-volume, time-sensitive transport operations across multiple regions, ensuring accurate ETAs and service coverage.

Maintain detailed digital and physical documentation to ensure compliance and accuracy for all cases handled. Conduct daily line checks and driver communication to ensure smooth workflows and prevent delays. Prepare chain-of-custody forms, facility paperwork, and case documentation with complete accuracy. Troubleshoot communication issues and workflow roadblocks to keep operations running efficiently. Maintain professional and compassionate communication during sensitive and time-critical situations. Utilize logistics and route-coordination software to assign drivers, track progress, and update responding parties in real time.

Rapid Medical – Medical Courier October 2023 – July 2025 Picked up medical specimens from animal hospitals, clinics, and private homes throughout the valley. Ensures credibility of all documentation related to medical items. Maintain accurate records of deliveries and pickups, including date, time, location, and recipient or sender's name.

Communicates effectively with clients and dispatch to promptly report any delivery or pickup issues or delays. KCS Courier Services – Medical Courier August 2022 – October 2024 Picked up medical specimens from hospitals, nursing homes, and urgent care facilities throughout the valley. Ensures credibility of all documentation related to medical items. Transporting medical items safely while meeting aggressive deadlines. Communicated route progress to the dispatcher, noting traffic and construction issues to avoid delays for critical deliveries.

Independent Contractor Services – Courier Marxh 2019 – August 2022 Self-Managed and independently accomplished daily delivery routes. Verify the contents of inventory loads against shipping papers. Delivered packages promptly and accurately while using the safest and most efficient delivery routes. Provides prompt service on time, while ensuring that all deliveries have been signed and delivered to the correct recipient.

FedEx Express – Material Handler October 2013 – March 2019 Marshalled aircraft on the ramp (airfield) assisting, and parking all arriving aircraft. Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.

Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize the performance and productivity of all crew members. Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, baggage carts, and cargo dollies.

Optimized space usage when loading cargo and baggage into aircraft compartments. Education

General Education July 2017

James Madison High School

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