Dedicated Regional Case Manager with 13+ Years Experience

MARYOSKAR TORO-MARQUEZ

**** ** ***** **. *****, FL 34473 – Phone Number: 786-***-****

*******.*********@*****.***

Dedicated Case Manager offering thirteen years of counseling and crisis interven on exper se. Providing a comprehensive background in social services and mental health, as well as strong interpersonal, organiza onal, and computer skills. Builds client rapport and assesses needs to provide appropriate resources. A highly mo vated and posi ve individual with excellent organiza on and communica on skills. Customer service master and efficient problem solver. De ly manage administra ve func ons of the prac ce. Proficient forma ng within Microso Word and u lizing Microso Excel. Familiar and comfortable with paper-based document and control procedures. Familiar with social services and always looking to improve opera ons and personalize assistance. Well-organized and resourceful with a detail-oriented and conscien ous approach. Caring and passionate about posi vely impac ng programs and helping par cipants by providing expert support. 02/2022 – PRESENT

REGIONAL CASE MANAGER – HOLY FAMILY INSTITUTE – PRS/HS

• Maintains client confiden ality.

• Coordinates Case Management Services.

• Maintains a caseload of up to 25 cases depending on level, program needs and/or requests by ORR.

• Develop assessments, service plans, and coordina on of services for clients within the required

meframe.

• Complete required documenta on by deadlines and with accuracy.

• Complete Home Study Reports.

• Keeps contact with clients following ORR contact requirements and best prac ces.

• Travel to clients’ homes to provide services.

• Coordinates services with local organiza ons and has knowledge of community resources.

• Develop and maintain professional and suppor ve rela onships with all agency staff, volunteers, ORR, CYF, ICE, and community.

• U lizes various transporta on methods to see clients in their homes within a specific region of the South-East of the United States.

• Adhere to ORR, state licensing and HFI policies and procedures.

• Assists program leadership in repor ng of any addi onal informa on as needed for ORR, state licensing and/or internal measures.

09/2021 – 11/2021

INSPECTOR – VANGUARD INSPECTION SERVICE – TEMPORARY - CONTRACT WITH FEMA, QUEENS, NEW YORK.

• Verify ownership and occupancy of the damaged house.

• Record damage of the interior and exterior of the damaged dwelling.

• View damages from a list of disasters related losses, photographs of the damaged proper es.

• Schedule and organize appointments.

• Upload informa on in the ACE 4 (Automated Construc on Es mator) a er every visit.

• FEMA Batch (two years.

07/2021 – 09/2021

CASE MANAGER – THE PROVIDENCIA GROUP – TEMPORARY – REMOTE. DULES, VIRGINIA INTERNATIONAL AIRPORT & EL PASO, TEXAS.

• Iden fy poten al Sponsors for the reunifica on of UC and alternate backups in case the ini al sponsor is no longer available.

• Help Sponsor understand, fill out and sign the ORR forms and gather informa on for the Family Reunifica on Package.

• Keep Sponsor informed about the Child Case progress.

• Update the UC Portal and the TPG tracking system.

• Meet regularly with UC to discuss progress, ask UC ques ons to make sure UC is ge ng proper care in the shelter.

• Work with Unaccompanied Immigrant Children from La n America.

• Work with Unaccompanied Refugee Children from Afghanistan. 05/2021 – 07/2021

CASE MANAGER-HEALTHCRE SUPPORT – TEMPORARY – LONG BEACH, CALIFORNIA – CONVENTION CENTER, EIS.

• Coordinate Case Management through safe and mely reunifica on serves for children.

• Ini ate and maintain direct contact with each child and the child’s family while the child is in ORR care to efficiently advance the child’s safe and mely reunifica on and, or release of the child from the facility.

• Maintain con nuity of care by ensuring adequate coverage of all caseload assignments.

• Support family members or other sponsors to assist them with understanding the process and the child’s needs.

• Conduct and document ORR unaccompanied alien children’s assessments in accordance with ORR policies and procedures.

• Work closely with clinicians and care coordinators to ensure communica on about safe and

mely release.

• Document all the informa on via SharePoint and UC Portal. 12/2020 – 02/2021

TIER III – CASE INVESTIGATOR SUPERVISOR, (COVID-19) TEMPORARY – ROSE INTERNATIONAL.

• Supervise a Team of thirteen Contact Tracers and Case Inves gators.

• Coordinate Scheduling and Assignments for Team, provide daily troubleshoo ng for Team.

• Documenta on repor ng to Public Health Supervisor. Work with Supervisor to implement solu ons.

• Conduct Ini al Case Inves ga on for Posi ve COVID-19 Pa ents.

• Refer Pa ents and their Families to the appropriate resources for Support Service.

• Document all informa on via CommCare.

01/2020 – 07/2020

CASE MANAGER- HS, PRS LUTHERAN SERVICES OF FLORIDA. FORT MYERS, FLORIDA.

• Provide services to unaccompanied children to connect them with agencies around the community, Legal Services, School, Medical, and Mental Health.

• Prepare Home Studies Report by visi ng sponsors and minors and provide a posi ve or nega ve recommenda on to the ORR to release the minor.

• Help minors and sponsor set goals while they qualify for the program.

• Contact minors and sponsors once a month to follow up on their established goals.

• Write 14-day reports and 60-day reports – closing summary. 11/2011 – 03/2019

REGIONAL CASE MANAGER – KANSAS DEPARTMENT OF HEALTH AND ENVIROMENT, DODGE CITY, KANSAS.

• Par cipate in Health Fairs to promote the Kansas State Farmworker Health Program.

• Provide diabetes clients and their families with emo onal support, and instruc ons in preparing healthy meals and adapta on in their new lifestyle.

• Trained Health Promoters to have a beter understanding of the program.

• Provided leadership vision, direc on, and development about high priority contracts between the program and the providers.

• Work with clients to improve life choices and maximize the benefits of the program. 11/2011 – 03/2019

GED SPANISH INSTRUCTOR – PART TIME – DODGE CITY COMMUNITY COLLEGE, DODGE CITY, KANSAS.

• Instruct students every day with Language Arts and Social Studies.

• Prepare documents such as program applica on, students’ progress reports.

• Par cipated at local charity events recrui ng to increase number of students.

• Resolved complaints and issues involving some students.

• Help students find Community Resources in the area.

• Help students to apply for DACA.

EDUCATION

5/1986 – Bachelor of Science – Cameron University – Lawton, Oklahoma. 5/1984 – Associated Degree – Central Texas College – Killeen, Texas. SKILLS

• Bilingual English/Spanish

• Patient Education and Counseling

• Team Leadership

• Zoom

• Microsoft Team

• Customer Service

• Group and Individual Sessions

ACTIVITIES

While living in Kansas, I was very involved in the communities of the Western Region. I was a Board Member of the United Way of Dodge City, as well as a Board Member of the Cultural Relations Advisory Board of Dodge City. I participated in many charity events, Health Fairs, and travel all the Western Region, helping my clients. I enjoy participating in community activities, and it is a passion of mine to help the underserved.

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