Assistant/Acting Property Manager - Leader in Operations

787-***-**** *******.*****.********@*****.*** Orlando, FL www.linkedin.com/in/tatianarojas01

TATIANA ROJAS

Property Manager Professional

PROFESSIONAL SUMMARY

Property Management Professional with 5+ years’ experience in operations, leasing, and resident relations across multifamily, lease-up, and student housing communities, complemented by extensive background in leadership and guest service roles. Proven track record of increasing occupancy, reducing delinquency, coordinating vendors, and driving team performance. Known for a hands-on leadership style, strategic problem-solving, and adaptability to changing market conditions. Skilled at uniting teams toward common goals and delivering results that exceed ownership expectations. Highly organized, detail-oriented, and recognized as an award-winning volunteer. AREAS OF EXPERTISE

Professional Skills

• Occupancy Growth & Lease-Up Operations

• Budgeting, Financial Reporting & Audits

• Rent Collection & Delinquency Reduction

• Vendor & Maintenance Coordination

• Fair Housing Compliance & Training

• OSHA Safety Standards & Workplace Compliance

• Team Leadership & Training

• Bilingual: Spanish & English

Technical Skills

• Property Management Software: Yardi Voyager, Entrata, RealPage, OneSite, CRM Systems, RentCafe

• Microsoft Office: Word, Excel, PowerPoint, Outlook

• Google Workspace: Docs, Sheets, Forms, Drive

• Accounting: Procure to Pay (P2P), AvidXchange

• Maintenance: Maintenance IQ, Turnable, Entrata

• Social Media Marketing: Instagram, Facebook, TikTok, Youtube

PROFESSIONAL EXPERIENCE

The Alibi, Fore Property Dec 24 - Present

Property Manager / Assistant Manager - Lease Up, Class A / Luxury 410 Units

• Oversee operations for a 410-unit luxury lease-up, managing resident relations, leasing, financials, and vendor coordination.

• Train and supervise office and maintenance staff to ensure efficient workflow and exceptional customer service.

• Lead vendor onboarding and contract negotiation, reducing turnaround time for service requests and capital projects.

• Conduct monthly financial audits, analyze performance trends, and identify opportunities to optimize revenue and reduce costs, ensuring budget adherence and supporting property profitability.

• Improve delinquency by 15% in 2 months, achieving 97-100% rent collection through proactive communication and resident outreach.

• Temporarily manage multiple properties as Acting Property Manager, mentoring new property managers, leading teams, and maintaining operational excellence during transition periods.

The Overlook, Fore Property Aug 24 - Dec 24

Property Manager - Lease Up

• Increased occupancy by 2.15% in one month through effective CRM lead tracking and streamlined follow-up processes.

• Coordinated daily leasing and resident relations activities, resolving tenant concerns and enhancing satisfaction during lease-up.

• Implemented technology solutions to optimize communication and administrative workflows across teams.

• Partnered with the maintenance team and managed vendors to ensure completion of work orders within 48 hours and addressed high- priority resident concerns promptly.

• Supported staff training and development, promoting adherence to policies and lease-up benchmarks.

• Conducted construction site visits and mechanical walks with development to ensure quality and compliance. The Verge Orlando, Coastal Ridge Real Estate Jan 24 - Aug 24 Assistant Property Manager (Acting Property Manager 90+)

• Supervised leasing and resident relations at a 930 bed student housing community, utilizing PM systems to manage daily operations.

• Oversaw student move-ins and move-outs, managing turn schedules and vendor coordination to ensure all units were ready before the fall deadline.

• Assisted with financial reporting, delinquency collection, and billing accuracy, helping maintain a consistently low delinquency

• Managed accounts payable including invoice tracking, and submission, while handling resident disputes and coordinating services.

• Managed capital improvement projects, coordinating budgets, timelines, and vendor performance to ensure successful completion. Leasing and Marketing Manager (Floating Training Manager 30+) Jul 22 - Jan 24

• Negotiated leases, renewals, and rent increases, maintaining occupancy above 97% and boosting resident retention by 8% annually

• Conducted market research and competitor analysis, optimizing rental pricing and increasing revenue by 10%

• Recruited, trained, and mentored 8 leasing agents, improving lease closings by 20% and customer service scores

• Led unit walkthroughs, coordinating maintenance to cut turn time by 15% and ensure 100% move-in readiness

• Developed standardized leasing procedures and training, boosting onboarding efficiency and team consistency by 25% Mercury 3100, Greystar Oct 21 - Jul 22

Leasing Consultant

• Managed leasing lifecycle by following up with leads, qualifying prospects, preparing leases, and assisting with renewals and resident inquiries

• Matched roommates, assigned units, sent welcome emails, and coordinated all aspects of the move-in process

• Supported daily operations, including rent collection and maintaining positive tenant relations in a high-volume student housing environment

• Walked and punched units alongside maintenance, ensuring plumbing, electrical, and cosmetic issues were resolved before move-ins

• Maintained accurate records and lease files in Entrata, streamlining documentation and improving team efficiency The Lofts Orlando, Greystar Feb 21 - Oct 21

Leasing Consultant

• Responded to all leasing inquiries and conducted personalized property tours to convert prospects and drive occupancy

• Promoted community features, pricing, floor plans, and specials with urgency and professionalism to close leases and retain residents

• Participated in marketing efforts, social media campaigns, and resident events to increase visibility and engagement

• Coordinated with maintenance and vendors during unit turn, ensuring all apartments met standards before new move ins

• Assisted in organizing leasing files, tracking renewals, and supporting the team during pre-leasing and peak turn season ADDITIONAL EXPERIENCE

RASS Holding Corp., Puerto Rico Sep 24 - Present

Secretary / Shareholder – Property Operations & Management

• Manage daily operations for apartments and houses, including rent collection, resident communication, and lease oversight.

• Coordinate with vendors and contractors for repairs, maintenance, and capital projects, ensuring timely and cost-effective completion.

• Oversee work order assignments and dispatch maintenance staff for resident service requests.

• Ensure efficient systems are in place for residents to pay rent, request service, and access community support.

• Track and record financial transactions, payments, and expenses to support accurate reporting and compliance.

• Collaborate with corporate officers on restoration initiatives, operational strategies, and long-term management plans. EDUCATION

University of Central Florida / Rosen College of Hospitality Management Graduated May 2023 Bachelor’s degree in Event Management / Minor in Marketing LEADERSHIP & SERVICE

• President’s & Dean’s List

• Synchronized Swimming Medalist

• “Most Volunteerism Contribution” Award

• Relay for Life Team Captain

• National Honor Society President

• Tutor – PR Children’s Hospital

• Charity Club Activity Planner

• Youth Movement Leader

• Event Planner/Manager – Puerto Rican Student

Association, UCF

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