Remote Administrative Support Specialist

PATTY A. NAPIER

Aurora, IN • 812-***-**** • 812-***-**** • *************@*****.***

Professional Summary

Reliable and detail-oriented professional with extensive experience in remote-friendly customer service, administrative support, scheduling, billing, payroll, and operations coordination. Highly skilled in managing phone, email, and online communications while maintaining accuracy, professionalism, and confidentiality. Known for working independently, meeting deadlines, and providing exceptional virtual support in fast-paced environments. Core Skills for Remote Work

• Remote customer service & virtual administrative support

• High-volume phone, email, and online communication

• Scheduling, calendar management & coordination

• Billing, invoicing & payroll processing

• Data entry with strong accuracy and attention to detail

• Microsoft Word, Excel, email platforms & web-based systems

• Website content updates and online product/service listings

• Confidential records handling & compliance

• Independent time management & task prioritization Professional Experience

Customer Service & Internet Sales – Bradley Heating & Cooling (Aurora, IN) June 2010 – January 2025

• Provided phone and email-based customer support, resolving inquiries and scheduling service appointments.

• Managed technician schedules and coordinated service calls using digital systems.

• Handled billing, invoicing, and payroll with a high level of accuracy.

• Maintained and updated the company website, uploading services, pricing, and product information.

• Assisted customers remotely with product details and service coordination. Laborer – Laborers Local 741 (Lawrenceburg, IN) Aug 2005 – Sep 2008

• Completed daily reporting and documentation accurately.

• Followed safety protocols and coordinated with team members.

• Maintained equipment logs and compliance records. Manager – Bessler’s Bar & Grill (Aurora, IN) Aug 1994 – Sep 2005

• Managed staff scheduling, payroll, and vendor communication.

• Handled customer concerns professionally in person and by phone.

• Maintained financial records, deposits, and inventory tracking. Food & Beverage Supervisor – Argosy Casino (Lawrenceburg, IN) Feb 1996 – Sep 1998

• Supervised staff and coordinated daily operations.

• Completed payroll, scheduling, and performance documentation.

• Maintained compliance with safety and sanitation standards. Education

High School Diploma / GED

References available upon request.

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