Communication, money handling, cold calling, inventory management
Resume:
olivia palmer
Hard worker lookin to work hard
Spanish Fork, UT 84660
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Professional Summary
A creative, hardworking, and responsible young adult, who is seeking an opportunity to learn and grow, with a successful organization. An energetic and organized person who takes direction and works extremely well with others, with limited or no supervision. An empathetic and thoughtful person who possesses the ability to make good decisions, using sound judgement and value-based principles. A selfless servant that is always willing to help meet the organization’s goals, with integrity and a positive attitude.
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Lowe's Home Improvement-Logan, UT
October 2022 to May 2025
I perform various transactions from special ordering product for customers to returning product. I also train new hires as well as assist in coaching other associates. I assist in building and ordering estimates and leads as well as schedule measurements and installs. I assist in stocking shelves when needed. I also pull online orders and complete curbside pickups. I assist in the upkeep of a selection of the plants in the garden area of the store as well.
Cashier/Customer Service
Floor and Decor-Draper, UT
August 2021 to September 2022
I finalize sales at the end of a customers visit. I start the process of building orders by gathering information needed for the sales associates to complete the duties of their job. I answer in-bound calls from other stores asking about certain associates or inventory counts. I answer in-bound calls from customers who ask about inventory counts as well as installation concerns. I also help professionals gain access to the benefits and opportunities of working with our pro service team through building repour and trust with the customer.
Mid Shift Stalker
Walmart Neighborhood Market-Draper, UT
May 2020 to September 2021
I handled all of the freight that could not be stalked the night before, by either trying to stalk the product or placing it in overstock. I changed prices and assisted vendors set product and change prices. I also assisted customers with product location and product facts. It was during my time with this company that I boosted customer service ratings and within the store. I also implemented training processes that are still being used within the store.
Assistant Manager
Vector Marketing-Las Cruces, NM
November 2019 to March 2020
I perform demonstrations, showing the features and benefits of Cutco Cutlery. In a safe and quick manner I interact with each and every customer to fit their needs with the proper knives needed to fit their household. I also assist in training sessions and set up interviews with potential employees. Sales Representative
Empereon-Constar-Las Cruces, NM
October 2018 to November 2019
I sold upgrade packages on behalf of DirecTV by engaging in outbound, cold-call sales to current clients. To maximize my sales volume, I focused on closing the sale quickly by highlighting our limited-time promotional packages at steep discounts. I excelled at building value and assuming the sale. Within the first couple months of employment, I became one of the top performing sales representatives at my call center.
Costumer Service Associate
Education
Computer engineering (None)
Dona Ana Community College-Las Cruces, NM
August 2019 to December 2019
Education (High school)
Centennial High School-Las Cruces, NM
August 2015 to May 2018
High school diploma or GED
Skills
• Team Building
• Outbound calling
• Cold Calling
• Basic math
• Restaurant experience
• Sales negotiation
• Typing
• Planograms
• Clear language communication (7 years)
• Achieving sales targets
• Safe work practices
• Phone etiquette (5 years)
• Call center experience
• Deal closing
• Order fulfillment
• Team training
• Loyalty programs
• Clean workspace maintenance
• Teamwork
• Email outreach prospecting
• Contracts
• Management
• Providing product information
• Frontline customer support management
• Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (7-10 clients)
• Strategic partnerships
• Retail math
• Online advertising
• Sales support
• Merchandising
• Customer relationship building
• Team management
• Direct sales
• Adobe Acrobat
• Attention to detail (5 years)
• Closing sales
• Caulking
• Ethernet
• Retail management (1 year)
• Outside sales
• Customer success strategy
• Food service
• Microsoft Excel
• Front desk
• Inside sales
• Employee onboarding
• Food preparation
• Cash register
• Customer retention strategy
• Computer operation
• Lead Tracking
• Team development
• Word
• Employee relationship building
• Sales
• Writing skills
• Customer Personalization
• Staff scheduling
• Entrepreneurship
• Developing client onboarding processes - New client onboarding processes developed (1-2 processes)
• Store management
• Assistant Manager Experience
• Customer growth strategy
• Supervising experience
• Marketing
• Outbound Sales
• Customer service (6 years)
• Leadership
• Outdoor work
• Customer support management - Customer support management experience (Less than 1 year)
• Interpersonal communication (7 years)
• Grocery store
• Scheduling
• Relationship management
• Inventory control
• POS
• Customer Service Skills
• Door-to-door
• Retail sales (5 years)
• Organizational skills (4 years)
• Hospitality
• Faculty hiring
• Social media platforms
• Stocking
• Order processing
• Microsoft Outlook
• Customer complaint resolution
• Multi-line phone systems
• Telemarketing
• Negotiation
• Customer communication strategy
• Product demos
• Time management
• Customer issue escalation
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• B2B sales
• Freight Experience
• Account management
• Communication skills (6 years)
• Blueprint reading
• Power tools
• Wireless sales
• DSL
• Cash handling
Certifications and Licenses
Driver's License
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