Client Care & Support Specialist
Resume:
Tawnia Dunbar
Glendale, AZ *****
**************@*****.***
Professional Summary
• organized
• empathetic
• great time management
• great communication skills
• great phone etiquette
Authorized to work in the US for any employer
Work Experience
Certified Behavioral Health Technician
Centria-Glendale, AZ
Present
• Provide direct ABA therapy to child(ren)
• Implement treatment plans
• Collect data on client behavior
• Communicate progress to BCBA
• Develop skill like communication, socialization, and self- care
• Address challenging behavior
• Meticulously track client progress
• Record behavior on specific skills targeted during therapy sessions Behavioral Health Technician
Emerald Isle Health and Recovery-Sun City, AZ
November 2024 to April 2025
• Providing direct client care in one on one and group settings.
• Following the behavior reduction and behavior skill acquisition protocol
• Collecting and recording data based on client behavior
• Communicating with clients
• Complete rounds
Direct Care Worker
Brighter View LLC-Glendale, AZ
November 2023 to November 2024
• Working with autistic client
• Provide homecare services
• Oversee client health and well being
• Perform housekeeping duties
• Taking care of personal hygiene
Case Manager
Community Bridges, Inc.-Mesa, AZ
February 2024 to September 2024
• Organize patient care
• Work with HCP to ensure patient/clients receive the services needed in a timely and cost effective manner
• Coordinate with social services
• Assessment
• Planning
• Implement
• Monitor
• Evaluate
• Meet the client health and human services needed
• Identify and engage with patients/clients through the assessment and care planning steps Direct Care Worker
Connections In Home Care, LLC-Phoenix, AZ
December 2022 to November 2023
• Work with elderly with dementia
• Provide homecare services
• Oversee client health and welfare
• To ensure daily tasks and errands are complete
• Work with different clients from ages and conditions
• Perform housekeeping duties
Direct Care Worker
Humana-Arizona
June 2021 to January 2023
• Working with the elderly with dementia
• Provide home care services
• Oversee client health and welfare
• Perform housekeeping duties
• Assist I ROM exercise
• Assist with walking
• Assist with daily living
• Ensure daily tasks and errands are complete
• Take care of personal hygiene
• Work with clients from different ages and conditions Medical Assistant/Medical Receptionist
Dr. Dhadvai-Sun City, AZ
October 2020 to March 2022
• Check patients in/out
• Schedule/cancel appointments
• Obtain vitals
• Give injections
• Perform blood draws
• Document patient information in computer
• Ensure rooms are cleaned and stocked
• Call in refills in timely manner
• Distribute labs to right company
Medical Assistant/Receptionist
Dr.Larry Stark-Peoria, AZ
January 2019 to September 2020
• To open office
• Retrieve voicemails
• Distribute messages to the proper person
• Check patients in / out
• Schedule/cancel appointments
• Give new patient proper paperwork
• Make sure patient has insurance
• Make sure existing insurance is the same
• Shut down phones
• Close office
Case Manager
Neffuse-Chicago, IL
April 2015 to November 2018
• Advocate for needed services
• Obtain resources
• Intervene in crisis
• Provide support
• Maintain client records
• Review client notes
• Logging events and progress
• Maintain effective communication
• Relate to children
• Be understandable
Receptionist
PAINTERS PLUS-Chicago, IL
August 2010 to February 2012
• To answer phone
• schedule
• pricing
• providing excellent customer service
Education
GED certification received
Medical assistant (Diploma)
UEI College-Phoenix, AZ
October 2019 to June 2020
Skills
• Leadership
• Experience with children
• Operations management
• Typing
• Experience administering injections
• ICD-10
• Clerical experience
• HIPAA
• Group home
• Front desk
• Phlebotomy
• Windows
• Public health
• Venipuncture
• Communication skills
• Microsoft Office
• Medical scheduling
• Pricing
• Medical terminology
• Filing (10+ years)
• Medical records
• EMR systems
• Patient observation
• Medical receptionist
• Clerical Experience
• Microsoft Word
• EMR/EHR
• Conflict management
• Insurance verification
• Working with people with developmental disabilities
• Cooking
• Medication administration
• CPR
• Tutoring
• Data collection
• Organizational skills
• Microsoft Excel
• Customer service
• Patient care
• Medical laboratory specimen collector experience
• Blood sampling
• OSHA
• Supervising experience
• Patient interaction
• Vital signs
• Cleaning (10+ years)
• Sales
• CRM software
• Transcription
• Caregiving
• Patient monitoring
• Laboratory specimen handling
• Caregiving (10+ years)
• Telemarketing
• Working with people with disabilities
• Driving
• Care plans
• Autism Experience
• Phlebotomy (Less than 1 year)
• Management
• Case Management
• Writing skills
• Computer skills
• Senior care
• Medical office experience
• Home care
• Microsoft Outlook
Certifications and Licenses
BLS Certification
June 2019 to Present
Certified Medical Assistant
June 2019 to Present
CCMA Certification
ASCP Certification
Certified Phlebotomy Technician
First Aid Certification
driver's license
December 2018 to March 2039
Driver's License
March 2018 to March 2039
CPR Certification
October 2023 to October 2025
Food Handler Certification
March 2022 to March 2025
RBT Certification
ServSafe
Certified Case Manager
AED Certification
Additional Information
CPR certified
Contact this candidate