Operations & Customer Service Leader with Remote Potential
Resume:
Bruce Shannon
Jonesboro, AR **401
**************@*****.***
Education:
Bachelor of Music Education
Arkansas State University
Jonesboro, AR
Experience:
Customer Service Specialist II
Cardinal Health Call Center
April 2008 to May 2010
Little Rock, AR
Duties: Manage high-volume client calls and place orders for hospitals, sales
representatives and customers
Store Lead
Mobilized Wireless – Verizon
May 2010 to November 2012
Jacksonville, AR
Duties: Oversee store employees, train new hires, assist with monthly inventory,
assist each customer and answer questions about wireless plans
Manager
Newwave Wireless – AT&T
November 2012 to March 2017
Bryant, AR
Duties: Hire and train employees, daily observations, monthly inventory
employee scheduling, monthly Profit /Loss reports
Manager
Subway Restaurant
March 2017 to April 2018
Little Rock, AR
Duties: Opening and closing, bank deposits, employee scheduling, training employees
Weekly inventory
Asst Manager
McDonalds
April 2018 to May 2021
Blytheville, AR
Duties: Opening and closing, bank deposits, cash settling, employee training
Area Manager
Amazon
July 2021 to July 2025
Jonesboro, AR
Duties: Oversee 25 plus associates, shift assignments, oversee safety, end of shift
reports, oversee labor cost
Skills:
Microsoft: Word, Excel and Outlook, Type 65 WPM, People Person, Team Player, Multiline Phone Systems
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