Program & Project Management Leader (Remote)
Resume:
Dave Cartwright
Atlanta, GA 504-***-**** **************@**.** www.Linkedin.com/in/davidcartwright Project & Program Management
Accomplished and performance driven professional with extensive experience in leading technical training, enablement programs, and IT project management initiatives across diverse sectors. A dozen years in BI/Reporting industry. Proven expertise in designing and delivering impactful learning solutions, managing complex projects, and directing cross-functional teams to achieve strategic objectives. Adept at driving digital transformation, implementing systems, creating technical content, and ensuring data-driven decision-making. Well-versed in using data-driven insights to evaluate program effectiveness, optimize learner outcomes, and continuously improve training initiatives. Recognized for pragmatic leadership, critical thinking, and ability to anticipate and mitigate challenges, ensuring seamless program execution.
• Data-Driven Project Optimization
• Project & Program Governance
• People & Team Leadership
• Digital Transformation & Enablement
• Stakeholder Engagement
• Change Management & Adoption
• Budget & Resource Management
• Regulatory Compliance
WORK EXPERIENCE
City of New Orleans New Orleans, LA 2024 – PRESENT City Government of New Orleans, Louisiana
Lead (IT) Project Manager
Strengthened citywide cyber readiness during a high-threat period, through rapid deployment of monitoring capabilities and cross-sector collaboration with Verizon and T-Mobile. Led pilot implementation learning management system with 12 internal teams and multiple vendors. Improve operational efficiency for public safety and records departments through DMS pilots with New Orleans Police Department and Cemetery Administration.
• Delivered six enterprise IT initiatives on schedule in historically reactive environment by introducing structured intake, stakeholder alignment, and disciplined execution practices.
• Operationalized fully secure critical infrastructure cyber command ahead of 2025 Super Bowl by coordinating telecom partners, network security vendors, and completing facility build-out within five weeks despite delayed lease approval.
• Digitized historic records up to 300 years in age previously stored in physical vaults by piloting a document management system with searchable digital archives and electronic workflows.
• Established city’s first centralized asset repository by implementing an enterprise asset management platform covering infrastructure, facilities, signs, signals, and other equipment never previously inventoried.
• Introduced cost visibility for municipal maintenance work by enabling work orders in the asset lifecycle management platform.
• Integrating new 311 platform with the asset management system for GIS-integrated ticketing workflows to enhance responsiveness to citizen requests.
• Earned a reputation for execution reliability and problem-solving by consistently meeting 100% of critical deadlines under political, funding, and organizational constraints.
Forcepoint Remote 2020 – 2023
Global, privately held cybersecurity company (3,000 employees) operating across Europe and the UK. Learning Program Manager
Sustained knowledge transfer during frequent product releases by formalizing transfer-of-information workflows between Product, Engineering, and Technical Support. Expanded access to scalable, self-service learning by overseeing portfolio of 50+ training assets across e-learning, virtual classes, webinars, and job aids. Lessened technical support case volume in key topic areas by publishing customer-facing training. Augmented training effectiveness by administering the Thought Industries LMS and analyzing outcomes with Power BI and Grafana.
• Ensured cloud security readiness for 500+ global engineers and partners by designing and launching net-new enablement strategy supporting the shift from on-prem to cloud (SASE).
• Increased 25% first-time certification pass rates by rebuilding onboarding and internal certification programs around cloud technologies.
• Maximized learner satisfaction by 10–15% year over year for three years by revitalizing and scaling a live technical webinar series.
• Maintained delivery across 15+ simultaneous global initiatives by coordinating priorities and dependencies using Smartsheet, Asana, Jira, Trello, and Confluence.
VedaPointe Remote 2016 – 2020
St. Louis–based, fully virtual company with a workforce of 20–25 employees. Technical Architect
Delivered a cloud-based healthcare analytics platform purchased by a hospital client by architecting and deploying a multi-cloud solution on AWS, later extended to Azure and GCP. Improved hospital decision-making through consolidated reporting by integrating multiple disparate data sources into a single platform with customizable dashboards. Transitioned company from consulting to product development by designing, deploying, and managing a proprietary cloud analytics system from scratch.
• Enabled 10,000+ end-users to access integrated, real-time analytics by building Kubernetes- and Docker-based infrastructure with secure VPCs, RDS, MongoDB, ElasticSearch, and Grafana dashboards.
• Amplified software adoption and relevance by collecting user stories and managing sprints with cross-functional teams.
• Built internal cloud expertise by mastering AWS and Azure tools and applying them to production-grade healthcare systems.
• Streamlined SAP BI operations by delivering standard and customized BusinessObjects training to enterprise clients. American Cancer Society Atlanta, GA 2013 – 2016
Nationwide community-based Cancer Non-Profit
Manager, Information Delivery
Propelled fundraising efficiency and strategy by converting complex data into actionable insights for donor and event teams. Raised 10% donations across two major national fundraisers by designing organization’s first analytics dashboards for targeted community outreach.
• Increased major donor contributions by 20% over two years, by using SAP Dashboards and Tableau scorecards to identify and engage high-net-worth individuals.
• Provided visibility into performance for $500M+ revenue events by leading a team of five analysts and establishing KPI-focused reporting frameworks.
Kalvin Consulting Atlanta, GA 2012 – 2013
SAP BusinessObjects Channel Partner
Delivered authorized training on Crystal Reports, Web Intelligence, Xcelsius, and Dashboards. Accelerated junior consultant proficiency by mentoring team members and guiding hands-on client project deployments.
• • Strengthened system security and performance across client SAP BI implementations by leading upgrades and designing security
• models for XI 3.1 and BIP 4.0 platforms.
Manager, Information Delivery
Delivered authorized training on Crystal Reports, Web Intelligence, Xcelsius, and Dashboards. Accelerated junior consultant proficiency by mentoring team members and guiding hands-on client project deployments.
• Strengthened system security and performance across client SAP BI implementations by leading upgrades and designing security models for XI 3.1 and BIP 4.0 platforms.
Kingfisher Consulting Atlanta, GA 2011 – 2012
SAP BusinessObjects Channel Partner
Training Manager
Generated new revenue stream for the consultancy by establishing the firm’s first dedicated SAP BI training service line. Prepared new hires to be project-ready by designing and implementing a structured New Hire Training Program. Increased expertise of experienced consultants by creating delta and upgrade training initiatives for continuous skill enhancement.
• Modernized training delivery by building lab-equipped classrooms and launching one of firm’s first virtual SAP training programs.
• Optimized client SAP BI performance by providing high-level consulting on security model design and system tuning.
ADDITIONAL EXPERIENCE
Business Objects XI Administrator, Delta Dental of California, San Francisco, CA Technical Instructor III, SAP, San Jose, CA
EDUCATION
Master of Science in Latin American History, Florida State University, Tallahassee, FL Bachelor of the Arts in International Affairs, Florida State University, Tallahassee, Fl
“Dave took us from a
consultancy that offered
training to a recognized
training des9na9on. His
ability to commercialize
our SAP BusinessObjects
exper9se while mentoring
the next genera9on of
consultants has
fundamentally
strengthened our market
posi9on in the SAP
ecosystem." -Mahesh Desai
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