Back Office Software Support Specialist

CURRICULUM VITAE

HARDIK MEHTA

Cell: +91-635*******

E-mail: ***************@*****.***

CAREER OBJECTIVE: To work in a technology-driven environment, full of opportunities where I can maximize my strengths, abilities, technical as well as managerial skills, be committed to delivering superior performance and innovation to achieve the best results and contribute maximally to the success of the organization.

Experience Owned

1. (March’2024 to August’2025) with Prompt Equipments Pvt.Ltd, as a Sr. Software Support Executive.

(Ahmadabad).

Core Activities: -

Worked as a Software Support Executive at Prompt Equipments Pvt. Ltd.

Software Patches and Updates.

Performance Optimization.

System Backup and Recovery.

Addressing and resolving software-related issues.

Training and Documentations.

User Management and Administration.

Feedback and continuous improvement and upgradation.

Leading in development, analysis and testing.

Client Support.

2. (June 2023 to November 2023) Rama Soft Way as a Sr. Software Support Executive. (Rajkot). Core Activities: -

Worked as a Sr. Software Support Executive at Rama Soft way.

Providing guidance and assistance to end-users who encounter issues while using the ERP software. This can include answering questions, resolving problems, and offering training and guidance.

Providing training to end-users and clients to help them make the most of the ERP software's features and functionalities.

Identifying and reporting software bugs to the development team and tracking their resolution.

Being available for on-call or emergency support to address critical issues outside of regular business hours. 3. (May 2022 to June 2023) Unitech Technocrats Pvt Ltd as a Service Support engineer. (Baroda). Core Activities: -

Worked as a Service Support Engineer at Unitech Technocrats Pvt. Ltd.

Testing, Maintaining, and Modifying New and Existing Customer Systems. Involved in testing and maintaining various systems and making modifications as needed to meet customer requirements.

Collaboration with Operation Engineers and Internal Staff Worked closely with Operation Engineers and other team members to ensure smooth operations and customer satisfaction.

Calibration On Site and Off Site. Responsible for calibrating equipment and systems, both on-site and off-site, which ensures accuracy and reliability.

Assembly, Disassembly, Calibration, and testing in the Production Department role involved tasks related to assembling and disassembling equipment.

4. (Nov 2020 to April 2022) Height8 Technologies Pvt. Ltd. as a Customer Support Executive.

(Ahmadabad).

Core Activities: -

Worked as a Customer Support Executive at Height8 Technologies Pvt. Ltd.

Provided end-to-end support into SQL Server as back-end in Windows environment.

Handled various production incidents by effective troubleshooting and provided quick and effective Solutions.

Participated into Build, Deployment, Verification and Post-release support activities. 5. (Nov 2018 to May 2020) Aplomb Technology as a Senior Technical Support Engineer & Manual Software Tester & Hardware Engineer. (Rajkot). Core Activities: -

Worked as a Sr. Technical Support Engineer at Aplomb Technology.

Installation and configuration on SQL and IIS.

Backup and Restore Database.

Training on the systems.

Auditing based on TRAI.

Customer support and troubleshooting.

Production pre and post release verification.

PC format repair and maintenance.

6.(Feb 2017 to March 2018) R.K. University as a Lab In charge (Hardware Engineer) in School of Engineering in Civil Department in Microsoft Lab & School of diploma studies Electrical Department.

(Rajkot).

Core Activities: -

Worked as a Lab In Charge at R.K. University.

Handled the Lab as Lab in-charge with 26 systems.

Facilitated class examinations.

Participated into Student Admission Program.

PC format repair and maintenance.

7. (Jan 2013 to Jan 2017) Pelican Roto flex Pvt. Ltd as a Store in Charge in Automation Department.

(Rajkot).

Core Activities: -

Worked as a Store In Charge at Pelican Roto flex Pvt. Ltd.

Store responsibilities and Stock maintain.

Coordinated with electrical engineers and provided support in their work.

Inward and outward process of material with the help of software.

Bills of materials had to be created in the software according to the project. 8. (Dec 2011 to Dec 2012) R.K.University as a Lab Assistant in Diploma in Electronics Department.

(Rajkot).

Core Activities: -

Worked as a Lab Assistant at R.K.University.

Handled the Lab as Lab in-charge to maintain overall EC Kit components.

Facilitated class examinations.

Participated into Student Admission Program.

9. (March 2010 to March 2011) Sony ASC as a Technician in Sony ASC. (Rajkot). Core Activities: -

Worked as a Technician at Sony ASC.

PC format and maintenance.

Installation, wall-mounting of LCD and LED screens.

Provided demo on LCD and LED screen.

Documentation work.

EDUCATION AND TRAINING

Diploma* Christ Polytechnic Institute, Rajkot. (2010-2011)

University Technical Examination Board.

Stream (Electronics & Communication Engineering)

SSC 10th Parisharm High School, Rajkot. (2006)

Board Gujarat State Education Board.

Social Skills &

Competences

End-oriented work capacity.

Ability to establish and maintain good working relations with people of different national and cultural backgrounds.

Problem-solving attitude.

Ability to live and/or serve in hardship locations.

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Permanent Address Block No: -20, Satellite Park, B/H Ajanta Park, Sadhuwasvani Road,

University Road – 360005,

District- Rajkot, State-Gujarat

Nationality Indian.

Date of birth 4th July,1989.

Marital status Single.

Language Known Gujarati, Hindi, English.

Declaration I hereby declare that the above-mentioned information is Correct and I bear the responsibility for the correctness of the above- Mentioned particulars.

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