Facility and Operations Professional

ANDREW SEGAL

Metuchen, NJ • 201-***-**** • *********@*****.***

Facilities Management / Client Management / Vendor Relations With 12 years experience in facilities management operations, I have overseen corrective/preventive maintenance for EVs, managed emergency preparation, and coordinated facility renovations. Skilled in vendor and space management, I have optimized operational efficiency and achieved high audit scores. WORK EXPERIENCE

Sodexo Magic 10/2024 - 02/2026

Soft Services Specialist Rahway, NJ

Onsite at Merck Sharp and Dohme LLC

• Managed contract for yearly PM and any necessary repairs service handled by outside vendor for specialized fleet of EV vehicles used by the client onsite.

• Vendor liaison to both housekeeping and pest control via IFM, monitoring daily work routines and processing necessary work orders, covering approximately 70 buildings within the entire site.

• Streamlined the submission process for 10K safety and environmental work orders annually, utilizing SAP and QEC, eliminating a 7-month backlog in under 5 months.

• Responsible for ensuring all lift equipment repairs are addressed, as well as annual preventive maintenance is taken care of by both onsite technicians as well as offsite vendors.

• Lead coordinator to add, remove or edit any personnel listed on any of the various emergency email and phone notification lists for any issues that occur around-the-clock. American Express Global Business Travel 04/2016 - 10/2024 Facilities Coordinator New York, NY

• Managed operations for a corporate office of 175 employees, enhancing service across facilities, mail, and hospitality, resulting in improved employee satisfaction in 12 months.

• Supervised facility operations for US and Canadian offices requiring occasional travel.

• Assisted IT team in office migration to updated network server, as well as lead all office communication regarding the updating of PC software globally.

• Contracted and supervised installation of new/renovated modular furniture setups, office, and conference room construction, (both drywall and glass).

• Communicating with building management on a managerial including technical level for the following: maintenance for inspection and repair, cleaning, security, and general leasing questions.

• Managed major project involving consolidation of two working office floors into one, including management of construction, electrical, communication and furniture vendors.

• Optimized procurement processes for food and maintenance services, resulting in improved operational efficiency and enhanced employee satisfaction. Williams Lea 06/2013 - 04/2016

Supervising Operations Associate • Full-time Princeton, NJ Onsite at Mercer Inc.

• Managed: facilities, fleet, mail & distribution, document processing, conference setup, records, hospitality, and supplies procurement.

• Supervised closings of satellite offices (supplies, documents, furniture); facilitated conference room setups for meetings, annual flu vaccinations and health screenings.

• Team earned 97% in annual audit of the mail center and file room, and 94% in yearly survey by client.

• Regularly managed soliciting quotes from prospective vendors when renewing service contracts.

• Lowered spending from Q1 2014 to 2015 by 30%, managing par levels for office and pantry purchases.

• Managed company invoices through iProcurement system online; for multiple Marsh & McLennan sites.

• Supervised mandatory site lead tasks including the reporting of site status and facility management tasks, as well as monthly updating of site floor plans and personnel changes. EDUCATION

B.S. – Business Administration in General Management Boston University - Questrom School of Business Boston, MA • 09/1997 - 05/2001 SKILLS

Budgeting, Client Management, Operations Management, Process Improvement, Project Management, Vendor Relations

TECHNICAL SKILLS: A+, Adobe Acrobat, Cisco C-Cure SQL, E-Club software, HTML, IFM vendor management system, MS Office Suite, MS Project, N+, OPUS 32 (Version 4), Oracle iProcurement, PeopleSoft, Pinnacle Pervasive SQL, QEC, SAP, SharePoint, Visio

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