Versatile Project Manager and IT Support Specialist

BRANDON WORKMAN

****************@*****.*** 513-***-**** Vandalia, OH

PROFESSIONAL SUMMARY

Highly skilled professional with a diverse background in IT, marketing, and sales. Proven expertise in providing technical support, managing projects, and delivering customer satisfaction through collaborative team efforts. Resourceful Project Manager with expertise in business rules, systems requirements, user acceptance testing, end-user training, and resource management to achieve smooth project operations.

WORK HISTORY

Project Manager

Stratacache, 2021 - 2026

·Oversee project operations by adhering to production schedules, identifying potential problems, and providing targeted solutions.

·Manage resource allocation and ensure efficient project flow through effective planning and execution.

·Conduct user acceptance testing and provide end-user training to ensure project success and user satisfaction.

·Leverage past lessons and experiences to inform future decision-making and improve project outcomes.

·Successfully manage multiple priorities with short timelines, maintaining a positive attitude and willingness to take on additional responsibilities to meet team goals.

Support Analyst

Kroger/Staffmark, 2020 - 2022

·Offered technical support to employees, documenting all calls in the form of Service Tickets through resolution.

·Escalated and monitored tickets through support layers to ensure timely issue resolution.

·Utilized effective communication and listening skills to gather and relay pertinent information to customers at all organizational levels.

Marketing Specialist (Freelance)

2018 - 2020

·Developed visual design and copywriting for multi-media platforms, including print ads, web ads, and promotional materials.

·Collaborated with clients and colleagues to create custom marketing strategies, managing multiple projects simultaneously and meeting deadlines.

IT Specialist

Energy Optimizers, USA, 2014 - 2017

·Provided desktop and hardware support, including remote desktop assistance, troubleshooting, and maintenance of office networks and printers.

·Administered Office 365 and Dropbox for 25 users, ensuring smooth operation and security.

·Tracked inventory of 25 computers, mice, monitors, and printers, maintaining an organized and efficient workspace.

Sales Specialist

Publicis Touchpoint Solutions inVentiv Health / Athlon Pharmaceuticals, 2003 - 2013

·Achieved success in assigned sales territories by focusing on growth and market share, highlighting product features and benefits.

·Managed business decisions by analyzing sales tools, reports, market changes, and demands, ensuring optimal customer service through clinical evidence.

Master of Arts, Media Studies

Northern Illinois University, DeKalb, IL

Bachelor of Arts, Rhetoric

University of Illinois, Urbana-Champaign, IL

CERTIFICATIONS

·CompTIA A+

·CompTIA Network+

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