Remote Client Relations & Data Coordination Specialist
Resume:
Janie S. Davis
*************@*****.***
Summary
Administrative professional with a combined 20+ years of managerial and administrative experience in the following areas; Manage Care and Medicaid Marketing, Social Service and Human Resource data management; former PA Notary Public, specializing in RE Signing Agent; contract negotiations. Previous employment titles include, Executive Director, Benefits Manager/Analysis, Office Management, Supervisor, Case Manager and Trust Fund Administrator for people with disabilities.
Education
Penn State Great Valley Strayer University, Wilberforce University Malvern, PA King of Prussia, PA Wilberforce, OH
Project Management Human Resource Mgmt.Elementary Ed. Certificate Program
Skills
Project coordination and strong organizational skills. Technical Knowledge
Windows Operating System: MS Office Suite; MS Teams; Outlook Calendar Scheduling; SharePoint; Teradata; ZYCUS/Dewdrops; Concur; Peoplesoft; Excel, PowerPoint, Microsoft Publisher, & Project, Visio Professional Experience
Collabera 05/2023 -06/2024
Basking Ridge, NJ
Wells Fargo Bank, N.A - Corporate and Investment Banking Business Execution Administrator 2 (Contractor)
Responsibilities
Manage RAO (Request for Account Opening) software; assist with the development and administration of various new IT projects and programs; Maintain a high level of professionalism and provide assistance and support to a variety of team members who may support the same or new projects throughout the organization. Beacon Hill Personnel 06/2021 – 08/2021
Cushman & Wakefield
One Liberty Place - (Contractor) Property Administrator Responsibilities
(Short-term Temp) Answer phones; respond to common inquiries from tenants via work orders; respond to requests from tenants for repairs, new and replacement ID cards and the deactivation of such; follow-up on work order requests from building tenants regarding the completion of original job requests. Amerihealth-Caritas PA - Administrative Coordinator 02/2018 –09/2019 Health Services; Member Appeals & Grievances
Philadelphia, PA
Responsibilities
• Organize & facilitate grievance committee meetings and scheduling
• Vendor management; Contract review and revision
• Interviewing and onboarding new employees and Single point of contact for contractors
• Partner with internal departments
• Provide technical support and make informed and timely decisions regarding equipment
• Respond to internal questions and inquiries received by telephone, email, and a secure benefit portal; answer phones and direct calls to the appropriate party when necessary
• Escalate/de-escalate some complex requests and questions to specialized support staff as needed
• Daily coordination and documenting of member appeal meetings
• Research, interpret, and share accurate and complete information with members
• Observe legal and ethical guidelines for safeguarding the confidentiality of members and proprietary data integrity
• Organize multiple assignments and concurrent priorities in an organized manner
• Single point of contact for new staffing
• Establish a database for retaining and securing confidential member appeals information ReServe – Simon Youth Academy – Media, PA 09/2017 – 01/2018 Youth Mentor (Part-time) – Rosetree Media School District Responsibilities
Supporting the growth and development of young people by encouraging them to manage their own learning in order that they may maximize their potential, develop skills and improve their performance and become the person they want to be.
Independent Mobile Notary/Notary Signing Agent (Work from Home/PT) 06/2012 - 07/2016 Philadelphia, PA
Responsibilities
● Execute the processing and delivery of contracts with Title and Mortgage companies and banking institutions in the delivery of time-sensitive documents to borrowers for 2nd Mortgages and Real Estate sales
● Notarize documents for various reason; securing and maintain confidential client data Macy’s – Federal Way, WA 04/2017 – 06/2017
Administrative Support Team – Cash Services (part-time)
● Balance vault daily
● Generate and compile financial reports for the Pacific SW Region
● Close end of day cash distribution and count for daily bank pick-up Hanger Orthopedic Group, Inc., Frazer, PA
Administrative Assistant to Director of Education 04/2005 - 05/2010 Responsibilities
● Provided day-to-day support to Director of Education
● Manage training schedule calendars for various training classes for practitioners
● Order supplies and coordinate volunteers educational conference; Organize conference materials and monthly training professional training courses; Conduct inventory of off-site training manuals and equipment
● Answered phones; Assist with budgeting for travel, equipment and general office expenses.
● Main point of contact for discussing and scheduling in-house education training programs.
● Communicated and coordinate educational training program updates and changes to professional staff
● Tracked monthly progression of professional CEU's.
● Manage changes to confidential HR database for 5,000+ employees
● Event Planning
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