Project Manager with 17 Years Diverse Leadership

Chasity Hay

*********@*****.*** 754-***-**** Augusta, GA

SUMMARY

Seeking Project Manager role with 17 years of diverse experience, including leadership in health care reform and training initiatives. Proven track record in content development and team management, enhancing operational efficiency and customer satisfaction. Strong organizational and communication skills, with expertise in inventory management and staff training.

WORK EXPERIENCE

Ross Dress For Less Hollywood, FL

Stocker Jun 2019 - Present

• Organize and stock merchandise in designated store areas, ensuring efficient inventory management and optimal product availability.

• Assist with unloading deliveries and performing inventory scans to maintain accurate stock records.

• Provide customer assistance by locating merchandise and ensuring aisles are clear and safe for shopping. Miami Subs & Grill Hollywood, FL

Manager Sep 2018 - Sep 2018

• Managed customer interactions with a focus on providing excellent service, including accurate order preparation and effective communication of menu offerings.

• Utilized Point of Sale systems to efficiently process transactions and perform end-of-shift cash reconciliation.

• Oversaw inventory management by ensuring the consistent availability and freshness of products, while maintaining cleanliness and adherence to quality standards. Walmart Evans, GA

Stocker/Receiver Mar 2017 - Sep 2018

• Organized and stored merchandise in designated locations, contributing to an efficient and clutter-free retail environment.

• Assisted in unloading and scanning deliveries, ensuring accurate inventory management and timely product availability.

• Supported customers in locating products, enhancing their shopping experience and satisfaction. Double Tree Hotel Augusta, GA

Front Office Manager Dec 2015 - Mar 2017

• Supervised reception operations, ensuring efficient check-in/out procedures and consistently high levels of customer service.

• Monitored and trained Front Office Team, emphasizing teamwork and adherence to brand standards.

• Maximized room occupancy through up-selling techniques and informed team of VIP guests and special events. Walmart SuperCenter Augusta, GA

Customer Service Representative Manager Mar 2014 - May 2016

• Analyzed customer satisfaction metrics and implemented effective resolutions for customer complaints, enhancing overall service quality.

• Managed and optimized staffing levels and training for customer service team, ensuring efficient front-end operations and maintaining a positive work environment.

• Supervised cashier operations, including scheduling and break management, to ensure seamless customer service during peak hours.

Taco Bell Augusta, GA

Shift Manager Jul 2015 - Jan 2016

• Managed daily shift operations, including inventory counts and cash handling, ensuring smooth transitions between shifts.

• Delivered excellent customer service by enforcing company standards and addressing customer concerns effectively.

Miami Subs Grill and Pizza Fort Lauderdale, FL

Assistant Manager Jul 2005 - Jul 2010

• Managed shift operations to ensure adherence to compliance and regulatory standards, while efficiently scheduling staff and enforcing Human Resource policies.

• Utilized proficiency in MS Word, Word Perfect, Excel, and QuickBooks to troubleshoot and resolve customer issues, enhancing overall service satisfaction.

Wendy Incorporation Fort Lauderdale, FL

Assistant Manager Dec 2002 - Dec 2005

• Managed employee scheduling for over 30 team members, ensuring adherence to Human Resource policies and optimizing shift coverage.

• Oversaw daily operations by enforcing compliance with regulatory standards, resolving customer complaints, and maintaining food safety and quality.

EDUCATION

Everest University-South Florida

Associate, Billing and Coding

Miami, FL

2007

SKILLS

Inventor • Pallet Jack • Icd-10 • Medical Collection • Medical Coding • Customer Service • Driving • Excel • Leadership Experience • Management Experience • Microsoft Office • Communication • Organizational Skills • Time Management • Learning Agility • Critical Thinking

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