Customer Service & Administrative Support Specialist
Resume:
Hello
Chardonnay Thomas
******************@*****.***
Summary
Dedicated and skilled business professional with versatile administrative support skill, developed through volunteer and employment experience. Able to carry out any customer service role professionally and effectively, also able to resolve customer complaints. Experience
JUNE 2018 – JULY 2020
Amazon, Garland, Tx – Fulfillment center
Associate ● Assist with merchandising various divisions.
● Fulfill orders based on the order in which received.
● Worked in a timely fashion to deliver exceptional times with orders place vs packed.
● Assisted with maintaining adequate stock levels for more sought-after merchandise
● Remained in top 5 for scores based on fulfillment time. JULY 2020 - JUNE 2021
Ross Dress for Less, Dallas, Tx – Sales Associate ● Ensured all customers were greeted and attended to in a timely manner.
● Ensured all guests had a positive experience.
● Assisted with locating specific products.
● Merchandised various departments with new arrivals. 2
● Performed cashier responsibilities when needed.
● Participated in inventory assisting with markdowns and sales floor presentation. JUNE 2021-NOVEMBER 2022
CVS Covid Records, Dallas, TX- CUSTOMER SERVICE REP
● Educated members on their needs for calling.
● Provided exceptional customer service via phone by asking the right questions to identify the member’s needs.
● Problem solved to reach the best solution for the members based on CVS policy.
● Provided exceptional customer service via phone by asking the right questions to identify the member’s needs.
● Partnered with in-store peers to ensure the members were well taken care of not only over the phone but in person.
NOVEMBER 2022- JULY 2023
Bank of America, Ft worth, TX- CUSTOMER SERVICE REP
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
Communicates with clients and assists them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs. Possess strong written and verbal communications skills, as the majority of duties involve interacting with customers and clients.
Problem solved to reach the best solution for the clients baked on BofA policy. #1 in my region for the number of calls taken and service survey scores.
Provided exceptional customer service via phone by asking the right questions to identify the member’s needs.
Partnered with in-store peers to ensure the members were well taken care of not only over the phone but in person.
Able to service in different areas of banking needs. October 2023- Current
Jefferson Dental And Orthodontics, Irving, TX- Registered Dental Assistant
• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments
• Setting up instrument trays
• Assisting with dental procedures
• Assisting dentists in managing medical and dental emergencies when necessary.
• Assist the Dentists chairside
• Welcomes patients
• Prepares patients for treatments or checkups ensuring comfort
• Selection and setup of instrumentation, equipment and other dental materials as needed
• Instrument sterilization according to regulations 3
Education
AUGUST 2014- JUNE 2018
Skyline High School, Dallas, Tx - High School
Diploma
Skills
● Advanced skills MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)
● Customer Service (Communication, Problem Solving, Time Management, Patience, Willingness to learn)
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