Results-Driven Project Coordinator and Operations Specialist
Resume:
Kwamena Essandoh
Brooklyn, NY
718-***-**** ****************@*****.***
LinkedIn: https://www.linkedin.com/in/kwamena-essandoh PROFESSIONAL SUMMARY
Results-driven business and project coordination professional with extensive experience supporting operations, managing schedules, tracking budgets, and coordinating stakeholders across service-oriented and sales environments. Doctorate of Business Administration candidate with a strong foundation in project management methodologies, process improvement, and data-driven decision-making. Proven ability to manage competing priorities, maintain accurate documentation, and deliver measurable results. Google Project Management Certified with hands-on experience using Jira, Asana, Monday.com, and Microsoft Office tools.
CORE SKILLS
Project Coordination & Project Management
Strategic Planning & Execution
Budget Tracking & Expense Management
Scheduling & Resource Coordination
Reporting & Documentation
Risk Identification & Issue Resolution
Stakeholder Communication
Process Improvement & Operational Efficiency
Customer Relationship Management
Data Analysis & Administrative Support
TECHNICAL SKILLS
Microsoft Excel, PowerPoint, Word, Outlook
Google Sheets, Google Workspace, OneDrive
Jira, Asana, Monday.com
Payment Processing & Transaction Management
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PROFESSIONAL EXPERIENCE
Car Service Owner / Taxi Driver
Blue Car Service & Organic Gold Car Service LLC – Brooklyn, NY 2012 – Present
Manage daily business operations, scheduling, customer service, and financial transactions for independently operated transportation services.
Maintain accurate trip logs, payment records, and operational documentation to ensure compliance and financial accuracy.
Process credit card payments securely while reconciling daily and weekly revenue reports. Resolve customer issues and service escalations using problem-solving and communication skills. Coordinate time-sensitive logistics while meeting customer service and safety requirements. Key Achievements:
Increased annual revenue by approximately 5% year-over-year through consistent service quality and customer retention.
Improved transaction accuracy and documentation efficiency by standardizing daily record-keeping processes.
Door-to-Door Sales Specialist
Asset Development Group Inc. – Lannon, WI
2007 – 2008
Presented product features, pricing, and value propositions to prospective customers. Built and managed prospect lists to expand customer reach and support sales growth. Addressed customer objections and questions to facilitate informed purchasing decisions. Applied persuasive communication techniques to achieve individual sales targets. Student Loan Collector
Van Ru Credit Corporation – Milwaukee, WI
2007
Processed customer payments and ensured accurate posting to accounts. Communicated repayment options and provided guidance on debt resolution strategies. Monitored delinquent accounts using automated systems and internal databases. Maintained compliance with regulatory guidelines while interacting with customers.
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EDUCATION
Doctorate of Business Administration (DBA), General Management Capella University – Minneapolis, MN
Expected Graduation: 2026
Master of Science in Sports Management, Business Leadership American Military University – Charles Town, WV
GPA: 4.0 2023
Bachelor of Arts in Business, Finance
American Military University – Charles Town, WV
GPA: 3.9 2022
CERTIFICATIONS & HONORS
Google Project Management Certificate
Jira Certification
Asana Certification
Monday.com Certification
Microsoft Excel (Beginner & Advanced)
Dean’s List (2022)
President’s List (2022, 2023)
National Society of Leadership and Success
AFFILIATIONS & INVOLVEMENT
Sigma Beta Delta Honor Society
Retail Management Student Organization
Entrepreneurship Club
Conscious Capitalism
Golden Key Honor Society
Sports Management & Sports Health Sciences Honor Society
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