Receptionist Position candidate, Melissa Rafiq-Mendoza

Melissa Rafiq-Mendoza

*********@*****.*** 443-***-**** North Beach, Maryland

OBJECTIVE: Pursuing a field service technician or management role in my current field of expertise.

SUMMARY OF QUALIFICATIONS

●20 years of experience in team leadership and workflow changes; strong analytical and problem-solving skills

●Proven track record in supervising employee performance and utilizing performance metrics to drive operational efficiency.

●Expertise in data analysis, training, and communication, ensuring seamless integration of workflow changes in clinical support environments.

●Processed and verified prescription intakes, ensuring accurate data entry into the Connexus database and efficient management of CI-C5 drugs and antibiotics.

●Collaborated with healthcare providers and insurance companies to facilitate patient care, managed refill requests, and maintained pharmacy inventory and supplies.

TECHNICAL SKILLS

Data Input and Data File Transferring • Microsoft Windows • Microsoft Office Suite • Excel / Word / PowerPoint • Linux • Small Computer Repair • Multiple Kiosk Repair (Redbox, Best Buy, Proactive, Amazon lockers, and ECO ATM) • Data Analysis • Problem-solving • Maintenance and Repair • Field Service Management

GENERAL OFFICE / RETAIL SKILLS

Filing • Handling Calls Using Multi-Line Phone Systems • Microsoft Office Suite • Excel / Word / PowerPoint • Customer Service • Cash Handling • Merchandising • Product Description • Managerial and Administrative Tasks • Ordering and Inventory of Stock and Supplies • Time Management • Training and Supervision of Employees • Communication • Coaching • Inventory Management • Customer Support • Multitasking • Customer Experience

MEDICAL OFFICE SKILLS

Medical Terminology • Prescription Processing • Flexibility • Multitasking • Customer Experience

WORK EXPERIENCE

Field Service Technician

June 2025-current

Culinary Ventures of Maryland

Providing repair and preventative maintenance on vending machines in various federal and state accounts, school districts, USPS and private accounts.

EX Field Service Technician Jul 2024 - Oct 2024

Burroughs, Inc, Washington, DC

●Repaired ATMs and safes for various businesses including banks, Starbucks, and McDonald's in the Washington, DC and Baltimore regions.

Lead Field Service Technician Mar 2013 - Jun 2024

Field Service Rep I (Merchandiser) and II (Field Service Technician) Sep 2007 - May 2010

Red Box Automated Retail, LLC, Washington, DC

●Trained new employees on kiosk operations, repair and merchandising techniques, and assisted with setting up necessary equipment such as computers and phones.

●Performed minor and major repairs on kiosks, ensuring timely delivery and maintenance to meet deadlines.

●Managed product distribution by filling automated machines with new releases and overseeing the setup and removal of kiosks at various retail locations.

●Engaged in daily communication with supervisors and support teams, utilizing Microsoft Excel, Outlook, and company work order systems to track inventory and coordinate shipments.

●Filled automated machines with new releases

●Conducted minor and major repairs on various kiosks and lockers such as locks, sensors, motors and circuit boards

●Delivered products and repaired kiosks meeting firm deadlines

●Set up and removal of various kiosks in various Big Box locations and apartment buildings

●Communicated daily with the Regional Supervisor, technicians, and Machine Support department

●Used Microsoft Excel, Outlook, and the company work order systems daily

●Spoke with customers and store employees about the usage of kiosks and answered questions

●Received and maintained the inventory of DVDs, kiosk parts, and various supplies. This required the coordination of ordering and shipping through FedEx and our distribution warehouse.

●Responsible for keeping a well-maintained, and clean company vehicle

●Ran coaxial, power, wiring and data cables through various locations to set up and/or repair kiosks and lockers

● Used Linux to program new computers for Amazon lockers in businesses and residential settings.

Pharmacy Technician Dec 2011 - Jul 2012

Walmart, Stafford, Virginia

●Processed and verified prescription intakes, ensuring accurate data entry into the Connexus database and efficient management of CI-C5 drugs and antibiotics.

●Collaborated with healthcare providers and insurance companies to facilitate patient care, managed refill requests, and maintained pharmacy inventory and supplies.

●Inputted data from prescriptions into a database called Connexus

●Filled CI-C5 drugs and reconstituted antibiotics using the appropriate handheld computer system

●Removed prescription orders out of TASCO computer databases

●Handled customer refill requests and prior authorizations

●Contacted patients’ doctors and insurance companies to properly fill prescriptions

●Cleaned and filled pharmacy supplies

●Restocked unpicked prescriptions on a daily basis

Medical Data Entry Clerk - Temporary Jul 2011 - Aug 2011

Office Team, Fredericksburg, Virginia

●Transferred medical information, pharmacy data, and third-party documentation from scanned documents into GEICO’s private database, ensuring accuracy and discretion.

●Utilized medical terminology and diagnosis codes (CPT and ICD 9) to maintain data integrity.

●Maintained time accuracy and discretion

Photo Lab / Shift Supervisor / Pharmacy Technician Feb 2005 - Jun 2006

CVS, Alexandria, Virginia

●Conducted minor repairs and maintenance on Grey Tag and Kodak Photo equipment, ensured timely processing of customer photos, and managed inventory through effective stock rotation and ordering.

●Supervised employee performance, processed biweekly payroll, and facilitated pharmacy operations by filling prescriptions, ordering medications, and liaising with healthcare professionals and customers for refill information.

●Assisted customers in choosing the right medication for their needs

Assistant Manager Apr 2001 - Sep 2002

Rite Aid Pharmacy, Alexandria, Virginia

●Managed daily operations including opening/closing procedures, assigning tasks to employees, and performing inventory management

●Paid and checked in vendor transactions using Telxon and base unit systems.

●Recruited and screened applicants for open positions while contributing to the compilation of weekly profit and loss statements and organizing charitable local events.

●Handled customer requests and complaints

●Participated in the remodeling of several stores, organized shelves for holiday merchandise, and stocked and faced merchandise on a daily basis.

Pharmacy Technician Dec 2001 - Jul 2002

Walmart, Stafford, Virginia

●Processed and verified prescription intakes, ensuring accurate data entry into the Connexus database and efficient management of CI-C5 drugs and antibiotics.

●Collaborated with healthcare providers and insurance companies to facilitate patient care, managed refill requests, and maintained pharmacy inventory and supplies.

EDUCATION and CERTIFICATIONS

MCBC (Medical Billing and Coding) Apr 2020 - Sep 2020

Certified Medical Billing and Coding Specialist

Classes taken: Medical Terminology, ICD-9, ICD-10 coding, and Human Anatomy

Life and Health Insurance License NPR# 21064202

Licensed in Maryland and Virginia – License expiration date: 02/15/2026

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