Remote Customer Retention Specialist with 6+ Years Experience

Scharlotte Lewis

Remote Customer Service Specialist Retention High-Volume Call Center

Macon, GA 404-***-**** **********@*****.***

Professional Summary

Customer-focused professional with 6+ years of experience in high-volume and remote call center environments. Strong background in customer retention, negotiation, CRM systems, and de-escalation. Known for resilience, adaptability, and maintaining exceptional service under pressure. Core Skills

Customer Retention • High-Volume Calls • Negotiation • De-escalation • CRM Systems • Sales & Collections Support • Active Listening • Multitasking • Time Management • Remote Work Collaboration Professional Experience

Customer Service Representative (Remote) – Future Call (2016–2019) Handled high-volume inbound and outbound calls, resolved billing and service issues, retained customers, documented interactions in CRM systems, and consistently met performance metrics. HR Assistant / Customer Support – Love Crowne LLC (2021–2023) Provided phone and email support, resolved employee and client concerns, supported documentation, and handled sensitive matters with professionalism. Customer Support Assistant – Lewis Foster Home (2019–2021) Delivered daily customer support, collaborated with departments, maintained accurate records, and ensured timely issue resolution.

Certifications

• Billing and Coding Certification

• Human Resources Management Certification

• Cybersecurity Incident & Response Management (2025)

• Health and Life Insurance License

Education

High School Diploma or Equivalent

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