Dynamic Customer Service Leader with Banking Experience

North Brunswick, NJ 089**-***-*** **** **********@*****.***

CHIZUBELU JANUARIUS

EZEANIETO

Dynamic customer service specialist with a proven track record in fostering team collaboration and driving results. Expertise in managing customer inquiries, swiftly resolving issues, and delivering exceptional experiences that enhance client satisfaction. Recognized for reliability, adaptability, and outstanding communication skills, ensuring smooth interactions in fast-paced environments. PROFESSIONAL

SUMMARY

University of Nigeria, Nsukka

Bachelor of Science, Psychology, 06/2010

EDUCATION

● Second Class Upper Division

● Dean's List

● GPA 3.6

TEAM LEAD CUSTOMER ASSOCIATE 08/2021 to 12/2025

Ceejay Synergy Services and General Alliance, Lagos, Nigeria CUSTOMER SERVICE REPRESENTATIVE 02/2016 to 12/2025 Zenith Bank, Lagos, Nigeria

CASHIER AND TELLER 09/2011 to 01/2016

Zenith Bank, Lagos, Nigeria

EXPERIENCE

● Identify high-quality Premium Motor Spirit (PMS) and Automated Gasoline Oil (AGO) products.

● Identify and acquire new customers within the downstream sector supply chain.

● Build and maintain long-term relationships with customers throughout the chain.

● Collaborate with customers' financial teams to open more business dealings and channels.

● Resolve customer complaints related to accounts, transactions, cards, and digital banking services.

● Assist customers with account opening procedures and basic account maintenance.

● Verify customer identity and ensure strict compliance with KYC (Know Your Customer) regulations.

● Escalate complex issues to appropriate departments for timely resolution. Receive and process customer transactions, including deposits, withdrawals, transfers, and bill payments.

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● Balance cash drawer daily and resolve any discrepancies promptly. Detect and report suspicious transactions in line with bank policies and anti-money laundering standards.

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● Maintain strict confidentiality of customer information. SKILLS ● Leadership ● Customer retention strategies

● Account management ● Daily workflow improvement

● Staff education and training ● Bilingual(English and Igbo)

● Complex Problem-solving ● Teamwork and collaboration REFERENCES ● Provided Upon Request

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