Senior Salesforce Developer with 8+ Years Experience

Aravind Muthyala

Senior Salesforce Developer

***********@*****.*** +1-619-***-**** https://www.salesforce.com/trailblazer/aravindmuthyala www.linkedin.com/in/aravind-m2015

Professional Summary:

•Experienced Senior Salesforce Developer with 8+ years of experience in Sales, Service, Health cloud, Data and Marketing Cloud. Skilled in Apex, LWC, Flows, and Salesforce DX with strong expertise in CI/CD (Copado, GitHub, Azure DevOps) and MuleSoft integrations. Proven ability to deliver HIPAA-compliant, scalable solutions with focus on code quality, platform hygiene, and release governance.

•Led and mentored a global team of Salesforce developers across onsite and offshore locations, ensuring alignment with project goals, timelines, and quality standards.

•Managed the full Salesforce development lifecycle from design and development to deployment, testing, and support ensuring seamless delivery of CRM and eCRM solutions.

•Partnered with business and IT teams to gather requirements, estimate efforts, and plan resource allocation for complex Salesforce initiatives.

•Designed and built Lightning Apps using Salesforce Lightning Design System (SLDS), Lightning App Builder, and Lightning Web Components (LWC) to deliver modern, responsive UIs.

•Implemented Salesforce Service Cloud capabilities, including Case Management, Omni-Channel Routing, Knowledge Base integration, Macros, and automation tools to improve service efficiency and first-call resolution.

•Developed custom eCRM integrations connecting Salesforce CRM with IHG’s online booking and loyalty systems, enabling real-time guest data synchronization, personalized communication, and 360 customer visibility.

•Integrated Salesforce with external healthcare systems (EHR/EMR, eligibility, and reporting platforms) using REST/SOAP APIs and MuleSoft middleware.

•Managed end-to-end CI/CD pipelines using Copado and GitHub, including branching strategies, pull requests, code reviews, and automated deployments across multiple environments.

•Implemented secure Salesforce API integrations using Named Credentials, Connected Apps, and External Services.

•Created OmniStudio solutions including Cards, DataRaptors, Integration Procedures, and OmniScripts for dynamic UI and backend orchestration.

•Configured and customized Salesforce CPQ for automating pricing, discounting, and quote approval processes, improving sales cycle speed and accuracy.

•Delivered Service Cloud (AgentForce) implementations, optimizing high-volume customer service operations in hospitality.

•Configured Live Agent, external integrations, and customized Service Console to improve first-response and resolution times.

•Built scalable Lightning Web Components using @api, @track, and @wire decorators for efficient data handling and parent-child communication.

•Developed custom LWCs with LMS/pub-sub patterns to improve healthcare portal usability and performance.

•Built scalable Salesforce Health Cloud solutions using Apex, LWC, and Flows to optimize patient and provide workflows.

•Developed custom Lightning Web Components, Aura, and Experience Cloud UIs, enhancing usability, performance, and engagement.

•Implemented scalable Apex classes, triggers, and Flows within Salesforce governor limits and security best practices.

•Implemented CI/CD pipelines with Copado, GitHub, and Azure DevOps for version control and audit-ready deployments.

•Developed Salesforce-integrated web apps using HTML5, CSS, JavaScript, and XML Schema with VS Code and Salesforce Extensions.

•Worked in Agile scrum teams, participating in daily stand-ups, sprint planning, and retrospectives to ensure delivery alignment.

PROFESSIONAL CERTIFICATIONS:

•Salesforce Certified AI Associate (Cert. No: 5108686).

•Salesforce Certified Administrator (Cert. No: 4335956).

•Salesforce Certified Agentforce Specialist (Cert. No: 5117062).

•Salesforce Certified Marketing Cloud Email Specialist (Cert. No: 5099165).

•Salesforce Certified Data Cloud Consultant (Cert. No: 5108192).

•Salesforce Certified Platform Developer - I (Cert. No: 4580243).

•Python for Data Science and AI.

EDUCATION:

•Master of Science from New England College. (2022 Sep -2023 Dec)

•Bachelors in Computer Science Malla Reddy Institute of Technology (2013-2017)

TECHNICAL SKILLS:

•Salesforce Tools: Apex, LWC, Flows, SOQL/SOSL, Visualforce, Validation Rules, Process Builder, Approval Processes, Reports & Dashboards, Data Loader, Workbench, SFDX, Dev Console, Custom Metadata, Permission Sets, Role Hierarchies

•Salesforce Clouds: Sales, Service, Marketing, Experience, Health, and Data Cloud.

•Languages: Java, Python, Node.js, Ruby, C++, HTML5, CSS, JavaScript, Jest, AMP Script, SSJS.

•AWS & DevOps: AWS services, Connect, Lambda, S3, AppFlow, CI/CD pipelines, Git, Linux/Unix.

•Integration: REST, SOAP, thirdparty API integrations, AWS SDK, Platform Events, Change Data Capture.

•Data & Reporting: Dashboard creation, Business Process Documentation, UAT support.

•Agile Methodologies: User stories, SCRUM ceremonies, backlog grooming.

•Soft Skills: Client-facing communication, technical documentation, training, cross-functional leadership.

Work Experience

Senior Salesforce Developer Intercontinental Hotel Group Atlanta GA Sept 2023 – Present

Project Description:

Enhanced Salesforce Service Cloud for InterContinental Hotels Group (IHG) to streamline guest support operations, optimize case management, and integrate eCRM and external booking systems. The solution improved agent efficiency, reduced resolution time, and delivered a unified customer service experience across IHG brands.

Responsibilities:

•Designed and implemented Salesforce Service Cloud solutions to streamline guest support operations, case lifecycle management, and omnichannel service delivery across IHG brands.

•Built and enhanced Case Management workflows using Omni-Channel Routing, Assignment Rules, Escalations, Macros, and Knowledge Base to improve first-contact resolution and agent efficiency.

•Developed Lightning Web Components (LWC), Apex classes, and Flows to customize Service Cloud consoles and automate guest service processes.

•Enhanced Agentforce and Service Console UI with custom LWC components, improving usability and reducing agent onboarding and training time.

•Designed and deployed a branded Experience Cloud site enabling guests to view reservations, submit service requests, and access loyalty information.

•Implemented eCRM integrations connecting Salesforce Service Cloud with IHG booking and loyalty systems, ensuring real-time guest data synchronization and a 360 customer view.

•Automated service workflows using Flows, Triggers, and Process Automation, reducing manual effort and improving operational efficiency.

•Developed custom eCRM integrations connecting Salesforce CRM with IHG’s online booking and loyalty systems, enabling real-time guest data synchronization, personalized communication, and 360 customer visibility.

•Designed reusable robotic test cases simulating real-world guest reservation, loyalty, and case management processes to enhance release reliability.

•Applied best practices in ES6+ JavaScript, including async await, promises, and modular programming.

•Triggered and resolved high-priority production issues related to Apex, LWC, Flows, and data inconsistencies.

•Resolved high-priority production issues related to Apex, LWC, Flows, and data inconsistencies, ensuring system stability in a high-volume support environment.

•Partnered with Marketing and Service teams to integrate Marketing Cloud Journeys with Service Cloud events, driving personalized guest communications and increased engagement.

•Managed CI/CD pipelines using Copado and Git, ensuring controlled deployments across sandbox and production environments.

•Implemented security and access controls including role hierarchy, sharing rules, and field-level security to meet IHG data governance standards.

•Supported data migration and cleanup using Data Loader and Workbench to maintain data accuracy across integrated systems.

•Actively Participated in Agile ceremonies, sprint planning, and backlog grooming to deliver scalable Salesforce solutions aligned with business goals.

Salesforce Developer Exxon Mobil Texas Sep 2022 - Aug 2023

Project Description:

Implemented an e-commerce platform for customer experience for Salesforce Communities and Exxon Mobil product purchase information. For this project, Cloud Craze E-Commerce and Salesforce Lightning were used to develop the platform.

Responsibilities:

•Developed and customized Salesforce B2B Commerce (CloudCraze) components to support ExxonMobil’s complex pricing, cart, and checkout processes.

•Built custom Apex REST services to integrate Salesforce with on premises safety monitoring systems and external Genesys contact center for real-time case handling.

•Designed and customized Salesforce Service Cloud components to support complex customer service workflows, case lifecycle management, and escalation processes.

•Developed Apex REST services to integrate Salesforce Service Cloud with on-premise safety monitoring systems and the Genesys contact center, enabling real-time case creation and routing.

•Implemented Omni-Channel routing and automated case assignment rules to improve agent efficiency and response times.

•Built scalable Apex classes, triggers, and Flows to automate service processes, validations, and cross-system data synchronization.

•Established and managed CI/CD pipelines using Copado, enabling consistent deployments across multiple sandboxes and production environments.

•Collaborated closely with DevOps and QA teams to manage Copado user stories, commits, and environment synchronization, ensuring stable and repeatable releases.

•Leveraged Copado compliance dashboards and environment management features to maintain deployment traceability and audit readiness.

•Performed code reviews, code coverage validation, and peer merge reviews using GitHub and Copado to enforce Salesforce development best practices.

•Automated deployment promotions using metadata templates, test data seeding, and deployment scripts, reducing manual errors.

•Maintained detailed change logs, rollback plans, and deployment metrics to support controlled releases and rapid recovery.

•Used Copado Data Deployment to migrate reference data, case configurations, and service metadata securely between environments.

•Monitored and optimized Service Cloud performance to ensure scalability and reliability for high-volume case processing.

•Tracked development progress using Jira, documenting clear acceptance criteria and linking technical changes with Confluence documentation.

Salesforce Administrator/Developer Health Stream Inc India (Offshore) June 2019 – March 2022

Project Description:

Health Stream, a leading provider of research and learning solutions for the healthcare industry, sought a cloud-based CRM solution to minimize ongoing maintenance and reduce customization costs. I was part of a team responsible for implementing Salesforce Marketing, Sales, and Case Management solutions.

Responsibilities:

•Contributed to the implementation and enhancement of Salesforce Sales Cloud, Service (Case Management), Marketing Cloud, and Health Cloud to support healthcare training, compliance, and provider management initiatives.

•Designed and configured custom objects, fields, and relationships to extend Salesforce functionality and support healthcare-specific business processes.

•Leveraged Salesforce Health Cloud to streamline provider credentialing, care coordination, and compliance tracking in alignment with healthcare regulatory requirements.

•Customized the Health Cloud data model to manage provider certifications, license expirations, and clinical training modules.

•Developed Apex triggers and Flows to automate license renewal alerts, compliance notifications, and task assignments for healthcare staff.

•Integrated Salesforce Health Cloud with external systems via MuleSoft APIs to retrieve real-time provider certification and credentialing data.

•Built Lightning Web Components (LWC) and Lightning pages to display clinician training progress dashboards, improving compliance visibility and reporting accuracy.

•Implemented CI/CD pipelines using GitHub Actions and Copado, enabling controlled, audit-ready deployments across environments.

•Ensured HIPAA compliance by configuring Shield Platform Encryption, field-level security, and event monitoring to protect sensitive healthcare data.

•Configured workflows, email alerts, approval processes, and time-based actions to automate core business and compliance processes.

•Collaborated with business stakeholders to support data-driven marketing initiatives, leveraging Salesforce insights and segmentation strategies.

•Developed reports and dashboards to track training completion, certification status, and audit readiness for healthcare administrators.

•Designed and maintained email templates, approval page layouts, and automated notifications to streamline internal approvals and communication flows.

Java Developer Polaris Software Lab India Sept 2016 - May 2019

Project Description:

This project was developed to maintain all the financial transactions between all the branches of the client Howard Public school, facilitating efficient and secure handling of all financial activities across multiple branches.

Responsibilities

•Analyzed the customer provided functional requirements and prepared high level design document, UML class diagrams using rational tool.

•Developed application using HTML, Java, Spring, and JSP servlets.

•Developed User Interface components of Site Manager, using JSP (Java Server Pages), HTML, JavaScript used for front end validations of web pages.

•Manage all types of financial transactions, including income (tuition fees, donations, grants)

•And expenses (salaries, utilities, supplies).

•Valuable experience in writing stored procedures for common queries in Oracle and created tables, triggers, SQL queries, integrity constraints and views for multiple databases, using SQL Developer.

•Involved in Unit testing and System Testing.

•Automate transaction processing to reduce manual errors and increase efficiency.

•Provide secure authentication mechanisms, such as multi-factor authentication (MFA), to enhance system security.

•Implement notification systems to alert users of important financial activities, such as low budget warnings, overdue payments, and suspicious transactions.

•Designed and managed relational database schemas, optimize SQL queries, and ensured data consistency.

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