Administrative Assistant with Notary Experience

Laura Stumpp

**** ******* *****, ***** *****, ID. 83401 ********@*****.*** 307-***-****

HIGHLIGHTS OF QUALIFICATIONS

I have 7+ years of experience in office and data entry work. I have handled secure documents, worked with many client relation managers to resolve complaints and process documents in an expedient manner, lead a team to handle rush requests on behalf of the clients and have an Idaho state notary. I have handled customer complaints in a variety of jobs and know how to think creatively and resourcefully. I work well with a team or independently and am familiar with most common office equipment and programs. I have handled a variety of different kinds of sensitive personal information. I remain aware of my environment and safety hazards/regulations. I take security seriously.

EMPLOYMENT HISTORY

Pearl Health Clinic: April 2023-Oct.2024 Front Office Specialist

Duties include scheduling, directing phone calls, resolving client complaints,

processing change of provider requests and new patient intake packets,

communicating with providers of schedule changes and requests in a timely

manner, tracking change of provider requests, handling any requests from supervisors for additional support as necessary.

Sermon Service & Electric: Nov. 2022-March 2023 Dispatcher

Duties included scheduling for technicians; arranging appointments as necessary

according to priority; contacting customers to ensure all information was current

and confirm appointments; purchasing permits and scheduling inspections for projects as required by city, county, and state agencies; ensuring technicians had required paperwork from customers for processing by accounting; taking payments by phone and in person; collecting resumes and applications; ordering supplies for various jobs; and other duties as assigned.

First American Mortgage Solutions: April 2020-Nov. 2022 Team Lead Recorder

Duties included leading a team to handle rush requests from clients needing documents recorded in an expedited manner; signing and

notarizing documents; keeping daily log books of work completed; proper

handling and disposal of documents after recording was completed;

coordinating with supervisors and other recorders to complete all work in

timely manner; completing all company training by deadlines; and any

other duties as assigned.

Administrative Resource Options: May 2019-April 2020 Data Entry Clerk

Duties include imaging documents from multiple projects for a

variety of application; taking the initiative to start work; handling

rush orders in a timely manner; putting in overtime hours on a regular

basis, helping train new employees; tracking daily progress; and

communicating with my team leads; supervisors and managers on all problems.

Education

University of Phoenix: GPA 3.78 Cum Laude Dean’s List

Graduated Sept. 2006

Courses include Skills for Professional Development; People, Science and the Environment; Interpersonal Communication; Cultural Diversity in Criminal Justice; Organizational Behavior and Management; and Managing Criminal Justice Personnel.

Business Honors/Awards

“I See You” recognition from Pearl Health Clinic I received this recognition for helping to resolve problems for clients.

BlockStar from H&R Block I received these recognitions for teamwork and customer service.

References

•Brandy Johnson Former Supervisor 209-***-****

•Kaci Hiatt Former Supervisor 208-***-****

•Trittany Dixon Former Supervisor 208-***-****

•Tylin Smuin Former Manager 208-***-****

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