System Integration Analyst Windows, SCCM & Intune Expert

CURRICULUM VITAE

Rohan Yeshwant Mazire

Fl. No.1, Shivsagar Soc., Sr. No. 29,

Kalanagar, Dhankawadi, Pune -411043

E-mail: *****.*********@*****.*** Phone: +91-805*******

OBJECTIVE:

System Integration Analyst Level 2 with extensive hands-on experience in managing enterprise Windows environments (Windows 10/11, Server 2008 R2/2012 R2) across multiple clients. Proven expertise in Microsoft Endpoint Configuration Manager (SCCM 2012) and Microsoft Intune, with a strong focus on application deployment, patch management, and endpoint compliance.

EDUCATIONAL QUALIFICATIONS:

B.E in Electronics from G.H. Raisoni College of Engineering and Management with Higher Second Class from Savitribai Phule Pune University.

Diploma in ENTC with First Class from MSBTE Board.

SSC with First Class from Maharashtra State Board.

PROFESSIONAL EXPERIENCE:

1.CompuCom CSI India Pvt. Ltd. (March 2018 – Till Date)

System Integration Analyst (Feb 2020 - Till date)

Project: Canada Post, Wells Fargo

Working as a System Integration Analyst Level 2 with hands-on experience in Windows Operating Systems 10/11 and Windows Server 2008 R2/2012R2

Proficient in Microsoft Endpoint Configuration Manager (SCCM 2012) and Microsoft Intune for modern device management and cloud-based endpoint security.

Responsible for monthly Microsoft software update patching cycles, including pre-pilot, pilot, and production deployments, with thorough regression testing across platforms.

Skilled in application and software package staging, deployment, and lifecycle management using SCCM and Intune.

Capable of creating and managing Advertisements, Collections, and Packages in SCCM; leveraging Intune for dynamic group targeting and app assignments.

Administered Windows software update distribution via SCCM (WSUS/SUP) and transitioned patching workflows to Intune Update Rings and Compliance Policies.

Performed installation, evaluation, and maintenance of SCCM infrastructure (servers, DPs), and supported release management deployments; currently expanding expertise in Intune configuration profiles and endpoint analytics

Created user/device collections and query-based targeting in SCCM; replicated similar logic using Azure AD dynamic groups in Intune.

Led patch testing and deployment strategies for workstations and servers, ensuring compliance through both SCCM and Intune environments.

Conducted client remediation, OSD, and application deployment troubleshooting using SCCM logs and Intune diagnostics.

Familiar with ITIL/ITSM processes, particularly Incident and Change Management, applied across both on-prem and cloud-based systems.

Developed custom reports using SQL queries in SCCM, exploring reporting capabilities in Intune via Log Analytics.

Resolved application deployment and patching issues through ticket-based workflows and proactive incident management.

Delivered training sessions for L1 technicians on SCCM troubleshooting and SOP adherence, preparing similar enablement for Intune adoption.

Actively undergoing transition training from SCCM to Intune, embracing cloud-first strategies and modern endpoint management.

System Integration Tech (March 2018 - Feb 2020)

Project: Office Depot

Level 2 support, handled problem resolution and technical troubleshooting

Provide investigation, diagnosis, resolution, and recovery for hardware/software Problems

Maintain overall ownership of user issues and service ensuring that they receive resolution within a reasonable timeframe.

Used remote access to navigate and link to customer computers.

Manage service requests, software installations, new computer setups, upgrades

Support the following technologies: Microsoft Office 2013 products - Outlook, Word, and Excel.

Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

Provided clear and concise step-by-step technical support to guide clients.

Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

2.Convergys India Pvt. Ltd. (July 2016 – March 2018)

Sr. Technical Support Engineer

Project: Dell Technical Support

Dell Technical Support

Level 1 support, handled problem resolution and technical troubleshooting to queries over Chat for Dell Laptop, Desktop, Tablets (US Process)

Clarify customer requirements; probe for and confirm understanding of requirements or problems

Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

Asked customers targeted questions throughout troubleshooting to determine smart solutions.

Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

Provided clear and concise step-by-step technical support to guide clients.

Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

Listen attentively to customer needs and concerns; demonstrate empathy

Confirm customer understanding of the solution and provide additional customer training as needed

Maintained communication with colleagues to promote knowledge sharing and project collaboration.

Aided management in designing training manuals for usage and troubleshooting.

SKILL PROFILE:

SCCM/Intune Administration Change Management

Patch Management Incident Management

Azure Active Directory Server Support

PowerShell Scripting Chromebook Support

Application/Software Support WSUS

SQL Server Management Studio Custom Reporting

PERSONAL PROFILE:

Date of Birth : 12th March 1990

Sex : Male

Email id : *****.*********@*****.***

Nationality : Indian

Languages known : English, Hindi, and Marathi.

Hobbies : Cricket, Reading, Dancing, Trekking.

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

Rohan Yeshwant Mazire

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