Customer Service & Shift Leadership Professional

Alajah Malone

951-***-**** • ******.******@*****.***

PROFESSIONAL SUMMARY

I am hardworking, dependable, and have worked customer service for a couple years now. I have mastered staying calm under pressure and emotion regulation, I’m a great support for my team and I always take initiative. In my work years, I have seen, experienced, and matured a lot. EDUCATION

Valley View High School

High School Diploma, June 2024

GPA: 3.7 Honor Roll (2020–2024)

University of Oregon — Fall 2024 GPA: 3.3

Riverside City College — Spring 2025 GPA: 3.5

University of Houston — Fall 2025 (Incoming Student) WORK EXPERIENCE

Baskin-Robbins — Key Holder

• Opened and closed the store; handled cash and secured the building

• Led shifts while monitoring labor and break schedules

• Consistently led in sales performance

• Ordered, received, and organized shipments

• Maintained food safety and cleanliness standards

• Collaborated with team members and management when a manager was absent JuiceWell — Shift Lead

• Led shifts in a fast-paced, health-focused environment

• Supported team members through communication and demonstration

• Ordered, organized, and packed shipments for other locations

• Worked closely with owners to keep operations efficient and consistent The Burger Joint — Team Member (Front, Line & Kitchen)

• Assisted with prep, cooking, sanitization, and opening/closing procedures

• Worked across stations based on business needs

• Ordered, received, and organized shipments

• Maintained speed, accuracy, and food quality during rushes SKILLS & CERTIFICATIONS

• Shift leadership

• Labor awareness

• Inventory organization

• Food safety & sanitation

• Team communication

• CPR Certified

• Food Handler (CA & TX)

• TABC Certified

• Time management

• Attention to detail

LEADERSHIP & ACTIVITIES

• Tumbling (current)

• 4 years of sideline & all-star cheer

• University of Oregon: BSU, Hip-hop dance team, First-year senate

• Active member of a Run Club

• Finance & entrepreneurship coursework

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