Dynamic Administrative & Customer Support Professional

TAYLOR OLIVIA WALLACE

Atlanta, GA 773-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Dynamic and compassionate administrative and customer service professional with over 5 years of experience in fast-paced environments. Proven ability to manage scheduling, communication, and client relationships while supporting executive operations and improving team efficiency. Known for delivering exceptional customer experiences with empathy, organization, and attention to detail. Adaptable and dependable, thriving in startup, retail, and office settings with a proactive and collaborative approach. KEY SKILLS

Customer & Client Relations Executive & Administrative Support Scheduling & Coordination Conflict Resolution Microsoft Office & Google Workspace Records Management Team Leadership Point-of-Sale Systems Time Management Communication & Problem Solving PROFESSIONAL EXPERIENCE

Executive Assistant — ForkFull Co., Atlanta, GA

August 2022 – Present

• Provide high-level administrative support to company founders in a growing startup environment.

• Manage scheduling, email correspondence, and internal communication across departments.

• Assist with project coordination, document preparation, and vendor communication.

• Develop efficient filing and workflow systems to streamline daily operations.

• Support company growth through proactive problem-solving and cross-functional collaboration. Sales Associate — Bath & Body Works, Atlanta, GA

November 2024 – Present

• Deliver personalized customer experiences in a fast-paced retail environment.

• Manage point-of-sale operations, returns, and inventory restocking.

• Support merchandising, store presentation, and team collaboration to meet sales goals. Administrative Assistant — Grand Prairie Services, Tinley Park, IL March 2018 – August 2022

• Coordinated and monitored non-clinical operations, maintaining medical and accounting records.

• Triaged calls and facilitated communication between staff, clients, and management.

• Ensured smooth office workflow through effective organization and proactive problem-solving. Cashier / Front-End Server — Soul Veg City, Chicago, IL April 2019 – July 2022

• Delivered excellent service as the main cashier while managing front-end operations.

• Processed orders accurately, handled customer inquiries, and supported food preparation.

• Contributed to a positive and efficient team environment in a busy restaurant setting. EDUCATION

Georgia State University — Atlanta, GA

August 2022 – Present

Pursuing undergraduate studies with focus on business and administrative development. South Shore International College Prep — Chicago, IL September 2018 – May 2022

Graduated with honors. Student council pioneer and academic award recipient. AWARDS & RECOGNITION

Dean’s List throughout high school 2019 Athletic Award: Best Team Member 2022 Most Compassionate Graduate Recognized for leadership, teamwork, and positive attitude

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