Front Desk Clerk with 6+ Years Experience
Resume:
Shivaniben Bhakta
Plano, TX *****
*****************@*****.***
Visa Status: Citizen
Professional Summary
Friendly and prompt Front Service Clerk with 6 years of experience, good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Easily adaptable to high-pressure, dynamic situations. Willingness to take on added responsibilities to meet team goals.
Skills
Room Assignment
Customer Service
Nightly Audits
Guest Message Transmission
Guest Registration
Problem Solving
Self-motivated
Feedback Collection
Microsoft Office
Invoicing and Billing
Check In and Check Out Procedures
Reservations Management
Inquiry Response
Data Gathering
Account Balancing
Incoming Mail Sorting
Room Key Issuance
Common Area Maintenance
Payment Collection
Detailed oriented
Decision Making
Housekeeping Notification
Hotel Safe Deposits
Cash Handling
Verbal and Written Communication
Data Entry
Information Gathering
Team Collaboration
Front Office Management
Data Confidentiality
Process Monitoring
Time Management
Conflict Resolution
Time management
Team Building
Administrative Support
Documentation and Recordkeeping
Language Known
English, Hindi, Gujarati
Work History
Client: Studio 6, Plano, TX
From: October 2025 to till date
Role: Front Desk Clerk
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collected room deposits, fees and payments.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Maintained transaction security by verifying payment cards against identification.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Updated customer accounts with add-on room charges and room service bills.
Protected guest valuables with main safe or in individual boxes to maximize security.
Prepared weekly employee work schedules for team members.
Used internal software to process reservations, check-ins and checkouts.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Kept accounts in balance and ran daily reports to verify totals.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed relevant guest information and payment methods to prevent fraud.
Entered customer data into room system and updated information whenever patrons changed rooms.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Resolved service-related problems and documented actions in system.
Client: Fairfield Inn and Suite by Marriott
From: March 2023 to August 2025
Role: Front Desk Associate
Managed guest check-in/check-out processes for 100+ guests daily, ensuring accuracy and efficiency.
Provided exceptional customer service, resolving guest inquiries and concerns, leading to a 98% satisfaction rate.
Collaborated with housekeeping and concierge to ensure seamless guest experiences.
Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
Handled cash, credit and debit card transactions accurately.
Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
Resolved guest issues with creative solutions, escalating major concerns to management.
Used computer and database systems to verify information, process purchases and make notes.
Processed customer payments accurately and efficiently using Point of Sale system.
Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
Reconciled daily cash drawers and prepared end-of-day reports.
Provided guidance and assistance to new employees during onboarding process.
Maintained daily records of guests' accounts including charges, payments, and credits.
Managed the flow of visitors by keeping lobby area clean and presentable at all times.
Developed positive working relationships with colleagues across departments.
Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
Maintained accurate inventory of supplies needed for front desk operations.
Proficient with MS Office Suite and other computer software programs.
Tracked lost and found items ensuring proper documentation was completed when necessary.
Maintained compliance with company policies and procedures.
Greeted customers in a friendly and professional manner, while providing excellent customer service.
Made and confirmed reservations.
Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
Contacted housekeeping or maintenance staff when guests reported problems.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
Verified customers' credit and established how customer will pay for accommodation.
Kept records of room availability and guests' accounts, manually, and using computers.
Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
Recorded guest comments and complaints, referred customers to managers as necessary.
Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
Transmitted and received messages, using telephones, and telephone switchboards.
Date-stamped, sorted, and racked incoming mail and messages.
Client: Motel 6, Plano, TX
From: November 2021 to December 2022
Role: Front Desk Clerk
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collected room deposits, fees and payments.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Maintained transaction security by verifying payment cards against identification.
Used internal software to process reservations, check-ins and check-outs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Kept accounts in balance and ran daily reports to verify totals.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed relevant guest information and payment methods to prevent fraud.
Entered customer data into room system and updated information whenever patrons changed rooms.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Resolved service-related problems and documented actions in system.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Collaborated with team members to handle guest requirements from check-in through check-out.
Client: Studio 6, Plano, TX
From: August 2020 to October 2021
Role: Front Desk Clerk
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collected room deposits, fees and payments.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Maintained transaction security by verifying payment cards against identification.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Updated customer accounts with add-on room charges and room service bills.
Protected guest valuables with main safe or in individual boxes to maximize security.
Prepared weekly employee work schedules for team members.
Used internal software to process reservations, check-ins and check-outs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Kept accounts in balance and ran daily reports to verify totals.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed relevant guest information and payment methods to prevent fraud.
Entered customer data into room system and updated information whenever patrons changed rooms.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Resolved service-related problems and documented actions in system.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Client: Patel Brothers
From: August 2019 to May 2020
Role: Cashier
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Addressed customer needs and made product recommendations to increase sales.
Welcomed customers and helped determine their needs.
Operated cash register to record transactions accurately and efficiently.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Year of passing
Degree
Grade
Institute
2017
Bachelor Of Computer Applications (BCA)
83%
Vidhyabharti Trust College of BBA
& BCA (VTCBB), Umrakh, Gujarat, India
2019
Masters in Computer Applications (MCA)
80%
Uka Tarsadia University (SRIMCA), Bardoli, Gujarat, India
Certificates
My SQL basics from great learning certification
Leadership training certificate
The Complete java certification course
Introduction to Tableau certification
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