Customer Service & Data Entry Specialist with 6+ Years Practice
Resume:
Maryann Marselles
New York, NY *****
570-***-**** - ****************@*****.*** - WWW: Bold Profile
Professional Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proficient in Microsoft office, including Teams.
Accomplishments
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
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Customer Relations - Earned high marks for customer satisfaction, company-wide.
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Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
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Skills
• Cash register operation • Employee training
• Customer service • Sales techniques
• Product knowledge • Visual merchandising
• Active listening • Critical thinking
• Data entry • Computer proficiency
Work History
11/2022 to Current Sales/Customer Service Representative Legalshield – Remote
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and customer complaints.
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Responded to customer requests for products, services, and company information.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Exceeded performance metrics consistently, earning recognition as a top performer within the team.
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09/2025 to 01/2026Customer Service Representative
Seth Diamond and Associates – New York, NY
Resolved customer inquiries through various communication channels, including phone and email, ensuring timely and effective support.
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Collaborated with team members to improve response times and enhance service delivery processes.
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Developed knowledge base resources to streamline information access for team and customers.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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11/2018 to 03/2020 Cashier/Sales Associate
Barnes And Noble Bookstore – New York, NY
Followed company security procedures for handling large sums of money, and counted drawers in beginning and end of shift.
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Maintained cleanliness of assigned area. Set up promo displays. Stocked shelves with merchandise.
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Assisted customers over the phone and resolved complaints professionally. Provided high level of customer service.
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Trained new team members in cash register operation, stock procedures, and customer services.
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Addressed customer needs and made product recommendations to increase sales.
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• Performed other duties as assigned by management . 11/2015 to 11/2019 Promotional Sales Representative American Girl Place – New York, NY
Responded promptly to customer inquiries regarding product information or availability, and established rapport with clients.
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Listened to customer feedback, both girls and guardians, about interest level in new products and shared this feedback with management.
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Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
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Developed and implemented promotional strategies to increase sales for target markets.
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Established strong rapport with clients, leading to repeat business and positive referrals.
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10/2014 to 11/2019 Cashier/Sales Associate
American Girl Place – New York, NY
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services. Greeted customers and provided exceptional customer service, including with complaints.
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Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
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Followed company security procedures for handling large sums of money, and counted drawers in beginning and end of shift.
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• Maintained up-to-date knowledge of store merchandise and policies. Education
05/2013 Bachelor of Arts: Elementary And Special Education King's College - Wilkes-Barre, PA
• Dean's List all semesters
• Graduated Magna Cum Laude
Activities and Honors
• Actor
• Promotional Model
• Brand Ambassador
• Filmmaker
Certifications
• Elementary Education certificate
• Special Education certificate
Education and Training
other
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