Operations & P&L Leader for Growth and People Development

KEITH E. FERGUSON

Seguin TX ************@*****.*** 303-***-****

www.linkedin.com/in/keitheferguson

OPERATIONS MANAGEMENT PROFESSIONAL

Dynamic operations executive leading multi-department teams in customer service, warehouse, fabrication, and field operations. Proven in driving safety, profitability, and excellence via P&L ownership, optimized staffing, KPI management, and rigorous SOPs—achieving consistent on- time, high-quality fulfillment. Build high-performing teams, resolve customer issues, and develop multi-year business plans aligned to corporate goals. Trusted advisor to senior leadership on actionable insights and scalable improvements.

• Generated >$600K in cost savings in less than six months by synchronizing operational spending with revenue generation and driving cross-location process enhancements and waste elimination.

• Achieved ~20% reduction in full-time labor costs by optimizing labor utilization, delivering greater operational agility, reduced overhead, and sustained productivity. Strategic planning & execution - Process optimization - Data-driven decision making - Leadership, people management, & talent development - Budget management - Business continuity/resilience P&L - Fiscal management - Safety & regulatory compliance (DOT) - Customer service excellence PROFESSIONAL EXPERIENCE

TK Elevator – South Texas 2025 - Present

REGIONAL MANAGER

Drive regional growth across Service, Repair, and Modernization lines by executing revenue, profitability, and customer retention strategies. Lead and develop a six-member sales team, setting performance goals and aligning individual objectives with regional business plans. Mitigate accounts receivable exposure and manage reserve risk. Championed Salesforce implementation and cross- functional collaboration to streamline service delivery, customer support, and issue resolution.

• Captured multi-year elevator service contract with local ISD for five years, generating approximately $2,000+ monthly recurring revenue via competitive procurement and strong relationship management.

BearCom – Central & South Texas 2022 - 2025

GENERAL MANAGER

Enhanced team performance by mentoring cross-functional staff and implementing accountability frameworks that improved operational execution. Optimized budgeting, expense management, and financial reporting processes to strengthen fiscal discipline and inform strategic decisions. Eliminated inefficiencies through invoice validation and cost analysis, driving measurable savings.

• Achieved $600K+ in cost savings in under six months by realigning operational spending with revenue drivers and implementing cross-site process improvements and efficiencies.

• Secured a major airtime contract with a local Independent School District for 550 buses, generating $700K in one-time equipment sales revenue and $12K in monthly recurring

(residual) revenue through strategic sales and execution. Gulf Coast Paper (A Division of ImperialDade), San Antonio, TX 2018 – 2022 GENERAL MANAGER

Optimized logistics and distribution operations to boost delivery accuracy and operational efficiency. Developed and executed structured hiring, training, and succession planning initiatives to strengthen workforce stability and ensure long-term leadership continuity. KEITH FERGUSON 303-913-o849 Page 2

Gulf Coast Paper (cont’d)

• Boosted warehouse productivity by 30-35% without increasing headcount by retrofitting operations with lean principles, accelerating order fulfillment cycles, and elevating overall operational efficiency.

• Enhanced inventory management and demand planning accuracy, supporting revenue growth and service reliability while identifying importable products that increased profit margins by up to 30-50% on select lines.

• Orchestrated team’s renewal of the City of San Antonio Janitorial Supply contract, locking in

~$3M in annual revenue for 5 years with a 3-year renewal option, sustaining long-term revenue stability and growth.

VoidForm Products, Inc., Central & South Texas 2016 - 2018 DIRECTOR

Standardized regional performance metrics and operational controls to elevate service quality and ensure consistency across markets. Developed and implemented structured staffing and onboarding processes that supported business growth and operational stability. Leveraged temporary labor strategies to flex workforce capacity in response to demand fluctuations and seasonal conditions.

• Expanded and optimized warehouse operations, doubling overall capacity while boosting production by 20-30% through streamlined workflows and efficient space reconfiguration.

• Achieved 100% DOT compliance for entire fleet of vehicles and trailers within one year by implementing comprehensive safety programs and regulatory controls, reducing risk of fines and penalties by ~20%.

• Optimized labor utilization to achieve ~20% reduction in full-time labor costs, delivering increased operational flexibility and reduced overhead without compromising output. Commercial Resource Installation, Central and South Texas 2014 - 2015 GENERAL MANAGER

Established operational sites, managed logistics, and ensured consistent service delivery across all client engagements. Scaled the organization to 110 employees across multiple projects, providing regional oversight and performance coordination.

• Pioneered a greenfield operation in South Texas from inception, delivering over $1M in inaugural-year revenue via targeted market penetration and seamless operational rollout. Global Industries, Denver, CO & Houston, TX 2000 - 2014 DISTRIBUTION MANAGER

Directed inventory, shipping, and receiving operations across two distribution centers supporting multi-state business activities. Revitalized underperforming locations through targeted operational restructuring, driving rapid performance turnaround and increased reliability. Implemented standardized logistics practices to reduce waste and improve fulfillment accuracy while reinforcing safety, compliance, and operational discipline across all warehouse teams.

• Scaled monthly imports to 15 containers, generating ~40% higher revenue in the Office To Go product category through expanded inventory availability. EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA) – Los Angeles University Purchasing certification – University of Denver

ISO 9000 Certification – BSI, Inc.

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