Regional Hospitality Leader with Multi-Property Expertise

SP

SONAL PATEL

******@*****.*** +1-979-***-**** North Chesterfield, VA 23225 WWW: Bold Profile

Accomplished hospitality professional with over 8 years of experience in multi-property management and strategic operations. Demonstrated success in enhancing guest satisfaction and optimizing financial performance across diverse hotel portfolios. Skilled in process streamlining and staff development, with a focus on brand standard adherence. Aiming to apply expertise in a Regional Head role to drive growth and operational excellence. Comfort Suites by Choice Hotels

Richmond, VA

General Manager

08/2022 - Current

Orchestrated the comprehensive management of property operations, including maintenance, payroll, and all general management duties. Successfully managed two Choice Hotels properties and one Hampton Inn property simultaneously, ensuring consistent operational efficiency and guest satisfaction.

Functioned as a hands-on TASK FORCE MANAGER, demonstrating adaptability and effective leadership in diverse operational contexts. Spearheaded training and hiring initiatives, building high-performing teams focused on guest service excellence.

Managed end-of-month reports and reconciliation processes, ensuring financial accuracy and operational transparency.

Oversaw housekeeping and linen supervision, maintaining high standards of cleanliness and guest comfort.

Managed food ordering and all onsite operational aspects, ensuring smooth and efficient service delivery.

Ensured strict adherence to proper brand standards across all managed properties, upholding brand reputation and guest expectations. Cultivated quality guest connections and relationships, enhancing the

'home away from home' experience.

Comfort Suites Houston, TX

Manager

05/2017 - 08/2022

Managed staff, property maintenance, and payroll for the hotel. Collaborated with two other hotels (Quality Inn and Hampton Inn) on various operational duties.

Task Force Manager - Super 8, Candlewood

Hampton Inn Kerrville, TX

Front Desk and Guest Relation Manager

and Floor Supervisor

01/2016 - 05/2017

Managed front desk operations, guest relations, and supervised floor activities, ensuring exceptional guest experiences. Wyndham Group of Hotels Kerrville, TX

Night Auditor / Front Desk Manager

01/2016 - 05/2017

Utilized Synergies and OnQ system software technologies for efficient hotel management and auditing.

Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.

Administered employee time records ensuring compliance with company policy.

Summary

Experience

IHM

Bachelors in Hospitality Management

IHM

DIPLOMA in HOTEL MANAGEMENT (Housekeeping, Interior Decoration, Front Desk Administration, and Finance) L.D. ARTS COLLEGE. GUJARAT

M.A in ECONOMICS

B.D.ARTS COLLEGE GUJARAT

Bachelor of Science in HOME SCIENCE (ECCE)

Multi-property management

Strategic planning

Operations oversight

Team development

Mentorship

Hiring and training

Guest relations

Property oversight

Office administration

Payroll management

Budgeting and forecasting

Cash handling

End-of-month reconciliation

Inventory control

Brand compliance

Supply chain coordination

Food procurement

Scheduling and logistics

Merchandising strategies

Operational synergies

OnQ system proficiency

Microsoft Office suite

Word processing skills

Spreadsheet expertise in Excel

Email communication via Outlook

QuickBooks accounting software

Customer service excellence

Guest services expertise

Quality guest engagement strategies

Administrative proficiency in retail sales

Principal Certification

Teaching Certification

First Aid Certification

Child Development Associate Certification

Willing To Relocate: Anywhere

Authorized To Work: US for any employer

Education and Training

Skills

Certifications

Personal Information

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