Sales/Administrative Professional with 10+ Years Experience

Sales Professional/Administrator

Proactive, detail-oriented sales/administrative professional with over 10 years of experience and proven expertise delivering operational, technical, and excellent customer service

-Key Qualifications –

-Accomplished skills in workflow enhancement, cost control, team development, policy implementation, and customer service protocols that increase efficiency and attain business goals.

-Demonstration of success providing high-level sales based on accurate research and conducting information requests on schedule and within budget.

-Expertly manage liaison for meeting organization and post-meeting action item supervision.

-Proven computer aptitude with established proficiency in Microsoft Office and Google Suite.

Professional Experience

State Farm Mutual Insurance - Atlanta, GA

Property & Casualty Claims Specialist

June 2023 to August2025

Investigated, evaluated, negotiated, and settled auto claims in an assigned area through one-on-one B2C interactions; mainly through phone calls. Functions include verification of coverage, legal liability, extent of damage to persons and property, the collection of documents via electronic medium. I approached this role primarily by being genuinely empathetic, concerned, and personable given the nature of the interaction.

Selected Contributions:

Ensured the provision of excellent customer service at every customer contact; internal and external, exercising diligence, compassion, care, and understanding exemplifying Company motto of customers and their respective needs as the utmost priority.

Consistently met and exceeded company metrics for percentage of, for example, buys: Total Loss vehicles purchased by the Company.

Panera Bread – Kennesaw, GA

Customer Service Representative, Front of the House, Food Prepper Back of the House – 09/2022 – June 2023

This was a part-time position. Listed among the job functions were the enthusiastic greeting of guests, assisted guests in menu choices, upsold menu items, hostess for the dining room; walk-through ensuring that guests needs are met. At the back of the house, prepped various food items for the menu.

Selected Contributions:

Significantly contributed to guest satisfaction through service excellence

Contributed to increased profit margin for location.

Blue World Pools – Marietta, GA

Underwriting Assistant – 3/2022 – 8/2022

Created client files for loan approval; ran credit report, debt-to-income ratios. Reviewed documents for discrepancies, omissions, verifications in addition to gathering documents such as tax filings, UCC/1 Lien. Income Statements etc. I was the on-going point-of-contact for loan customer on the progress of applications. This function necessitated liaison with other departments including Executive Sales, Collections, Cancellations, and Installation, among others for excellent customer service to all stakeholders including internal customers.

Selected Contributions:

Every contact with Clients to ensure at least 70% retention.

Updating CRM with every relatable data significantly assists this feat

Finance Managers and Underwriting guidelines were major contributors.

TOMA-TIS Restaurant – Elmont, New York

Operations Manager, 7/2019 – 03/2022

Managed operations for back and front of house restaurant tasks, ensuring high-level of customer service. Supervised employees to maintain efficient teamwork. Directed design and implementation of vegan menu including cost analysis budgeting, and profit/loss evaluation. Coordinated special events with customers from planning and design to supervising catering and post event evaluations. Oversaw vendor relationships to provide accurate inventory management, A/R and A/P processing, and new product purchasing. Efficiently implemented company policies to uphold health and safety protocols.

Selected contributions:

-Attained and maintained superior customer service standards.

-Streamlined processes for excellent service delivery.

-Increased profit margin over 10% within first three months with company.

The Hertz Corporation – Marietta, Georgia

Sales Consultant, 4/2016 – 6/2019

Received fast-track promotion, advancing from Sales Consultant to Branch Manager Trainee within seven months. Along with Branch Manager completed everyday tasks independent projects. Also built beneficial relations with financial institutions for the company.

Selected contributions:

-Achieved status as top producer of sales and service packages assisting the location to attain #1 rank in region for car rentals.

-Generated sales growth of 30% and expanded customer loyalty with use of CRM tools and effective analysis of data.

-Exceeded monthly sales quotas for car sales with periodic rates of 150% to 200%

Musical Links Productions LLC – Valley Stream, New York

Office Manager, 2/2011 – 04/2016

Managed office services by ensuring office operations and staff following corporate policies and procedures. Assisted HR by onboarding and training new employees. Maintained project budgets with development of innovative costing strategies. Designed and coordinated events within the corporation and for client promotions. Planned and executed equipment procurement and office layouts. Arranged travel schedules and services.

Selected Contributions:

-Identified key industry media contacts and customer references resulting in effective collaborations with marketing sales teams to develop and to execute communications strategies.

Educational Background

Licensed Property & Claims Adjuster

Bachelor of Arts, Health Care Management

University of Phoenix, Phoenix, Arizona

Associate of Arts, Hospitality Management

University of Phoenix, Phoenix, Arizona

Fellow, Life Management Institute FLMI LOMA, Atlanta, Georgia

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