Administrative Operations & Customer Service Specialist
Resume:
Champaign Tuck
Waldorf, MD *****
**************@*****.***
Highly equipped and passionate administrative specialist with 8+ years of experience in performing a variety of administrative support and customer service support. Demonstrating a range of knowledge and skills including analyzation of organizational policies and procedures, directing and assisting visitors, troubleshooting system issues, composing editing and proofreading correspondence, and assistance with employee trainings at the post office and other work environments as well.
Skills: Customer Services (14 years), Management (4 years), Microsoft Word Expert (9 years),
Data Collection (8 years), Merchandise (9 years), Payroll Experience (7 years), Hospitality (7 years), Documentation Filing (9 years), Guest Services (10 years), Supervising Experience (8 years)
Work Experience
Rural Carrier Associate (RCA)
United States Postal Service – Waldorf, MD
September 2022 to Present
Provide customer service and case mail. Organizing and delivering parcels, mails and certified letters. Drive USPS and Postal Service vehicles along with Paperwork transactions documentational files. Both pick up and drop off appointments for areas of responsibility; ensuring encounter forms are completed to obtain appropriate workload credit and verifying and updating demographics and insurance information and processing all emergency and non-emergencies.
Operations Manager
CVS Health Retail – Bowie, MD
May 2019 to September 2022
Provide great customer service while experienced in the supervisory role. Managing payroll and store operations, merchandise, Planograms and Inventory. Overviewing prescriptions from pick-up and drop-off patients. Customer service protocols with our guests in directions and questions about our work environment amenities.
Store Manager (In-Training)
CVS Health Retail – Forestville, MD
August 2021 to September 2022
Supervised over 8 team members while managing monthly meetings to improve on our customer service skills while exceeding our companies’ expectations. An advance data entry specialist of over 3 CPU programs the workplace provides. Control team management projects including IT database monthly plans for services and electronically transactions agreements. Coordinating walk-ins and scheduling service appointments to our current customer appointments by display presentations for our products to create more sale opportunities.
Sr. Traffic Control Specialist
Area Wide Protective – Upper Marlboro, MD
January 2018 to April 2019
Coordinating flags while preparing for set-up zones. Ensure motorist and worker safety protocols to be applied during our business hours. Valet all venue of vehicles as well provide customer service. Analyzing payment folios through our database along with Scheduling appointments for the use of ticket violations with our company standards, rules and protocols.
Call Center Agent
Protocol Communications – Laurel, MD
January 2018 to March 2018
Generating lead both inbound and outbound procedures for appointment sets using our promotions and special packages. Closing out all batches and accounts while verifying room and tax posting accuracy percentage within line with state of Maryland hotel tax requirements.
Education
High School Diploma in Business Management
Strayer University – Suitland, MD
2012 to 2016
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