Restaurant Operations Leader with Proven Results

James Blevins

*** ****** **** ****** ***** Rosa Beach, FL. 32459 ***************@*****.*** 850-***-****

Summary

Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.

Experience

General Manager The Daytrader Tiki Bar and Restaurant, Seaside, FL. November 2022 – Present

●Oversee all operations, ensuring high levels of guest satisfaction and maintaining exceptional standards in food, service, and atmosphere.

●Develop and maintain a positive and productive work environment for all staff.

●Ensure compliance with all food safety, health, and sanitation regulations.

●Manage day-to-day restaurant operations, including scheduling, inventory control, and financial reporting.

●Oversee the preparation and presentation of food and beverages to ensure high quality and consistency.

●Develop and implement marketing and promotional initiatives to increase sales and customer engagement.

●Hire, train, and supervise a team of servers, bartenders, chefs, and other kitchen staff.

●Address and resolve guest complaints in a professional and timely manner.

●Monitor and control expenses, ensuring the restaurant operates within budget.

●Develop and maintain relationships with suppliers and vendors to secure the best quality and value.

Restaurant Manager Pescado Seafood Grill, Rosemary Beach, FL. March 2018 – November 2022

●Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.

●Altered the menu based on seasonal offerings and customer feedback.

●Monitored the dining room, made seating changes as necessary, and addressed customer concerns appropriately.

●Interviewed, hired, and counseled qualified waitstaff and kitchen staff.

●Appraised staff performance and provided constructive feedback to improve overall productivity.

Server Wild Olives, Rosemary Beach, FL. March 2017 – March 2018

●Made suggestions to customers based on preferences.

●Worked as a team member with other restaurant professionals to ensure satisfied customers.

●Handled food with sanitation and safety in mind.

●Worked with a team to efficiently complete orders.

Server/Bartender Margaritaville, Panama City Beach, FL. March 2016 – March 2017

●Maintained a 20-seat bar and a 3-table section; made cocktails for servers.

●Identified and maximized sales opportunities, increasing customer retention rates.

●Handled food with sanitation and safety in mind.

●Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.

●Demonstrated excellent customer service skills and a commitment to customer satisfaction.

Admissions Recruiter ITT Technical Institute, Canton, MI. October 2013 – June 2014

●Worked as an energetic College Admissions Representative, utilizing strong administrative skills to enhance department performance.

●Attended recruiting events and industry conferences to build relationships and source candidates.

●Properly screened candidates by reviewing resumes, applications, and performing thorough screenings.

Sales Representative Bob Evans Farms, Westland, MI. January 2007 – March 2015

●Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

●Built a strong working knowledge of company procedures and protocols.

●Provided customers with quality assistance through phone calls, emails, and internet chats.

Education

Associate of Business Administration Henry Ford College, Dearborn, MI. September 1984 – May 1987

High School Diploma Edsel Ford High School, Dearborn, MI. September 1981 – May 1984

Skills

●ServSafe Food Protection Manager Certification (4-21-2022)

●Excellent Customer Service Skills

●Leadership Skills

●Business Development Strategies

●Effective Management Techniques

●Strategic Marketing Skills

References

References available upon request.

Tab 2

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