Remote Customer Operations, Customer Service & Data Entry Specialist
Resume:
LEAH HEWSTON
Tucson, AZ 520-***-**** ***********@*******.***
PROFESSIONAL SUMMARY
Customer-focused operations professional with 10+ years of experience supporting clients and customers through high-volume communication, accurate data entry, and organized record management. Proficient in CRM systems, financial tracking platforms, and remote collaboration tools. Detail-oriented, dependable, and committed to delivering exceptional service in remote environments.
CORE SKILLS
Customer Service & Support Inbound & Outbound Communication Data Entry & Accuracy CRM
& Database Management Microsoft Office & Google Workspace Yardi MRI JD Edwards Remote Work & Time Management Record Keeping Problem Resolution PROFESSIONAL EXPERIENCE
Commercial Property Manager Chapman Management Group Tucson, AZ 2024
• Managed daily tenant and vendor communications across 16 properties, resolving service requests promptly and professionally.
• Maintained accurate billing records, service logs, and account updates using CRM-style platforms.
• Reduced delinquency rates through proactive outreach and structured follow-up.
• Entered, verified, and reconciled financial and customer data with strong attention to detail. Commercial Assistant Property Manager Lincoln Property Company San Diego, CA 2022–2024
• Responded to high-volume phone and email inquiries while maintaining positive customer experiences.
• Processed accounts receivable, accounts payable, and accruals using Yardi and MRI systems.
• Updated internal databases and prepared detailed ownership reports. Residential Property Manager (Remote) Durham LLC East Bay, CA & Remote 2016–2020
• Managed customer communications, lease documentation, and accounting records in a remote environment.
• Coordinated maintenance requests and maintained organized digital filing systems for compliance and reporting.
EDUCATION
Bachelor of Science – Food & Nutrition, Dietetics San Diego State University
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