Customer Service Leader with Catering Expertise

LaTisha Swanson

Latisha Swanson

Email: ************@*****.***

Phone: +1-240*******

Address: ** *** **, ******* *******, MD, United States Zipcode: 20743

Industry: Food & Beverages

Qualification: None

Availability: Immediately

To obtain a rewarding position that will allow me to utilize my experience in the customer service field, with the intent of obtaining a professional career open to challenges, and training experience while gaining new expertise and continuing to work proficiently with others.6 Years of experience in the Customer Service Field. Proficient in Microsoft Suite and Social Media and Internet Research Excellent oral and written communication skills and interpersonal skills. Goal oriented individual with strong leadership capabilities. Organized, highly motivated and detail-directed problem solver. Ability to take charge of supervisory responsibilities EDUCATION

Diploma

Central High School - Capitol Heights, United States September 2009 to July 2011

EXPERIENCE

Catering Coordinator

Potbelly Sandwich Shops - Washington

November 2014 to Present

Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of Catering Sales Team Supervises backline operations to ensure all associates are POP compliant Ensures all backline orders are complete and catering checklist/order verification forms are utilized Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness Assigns/deploys and coordinates delivery drivers for each order Coordinates associates to assist in backline peak duties Sends "Thank You" notes or performs daily call backs for all catering orders of six or more entrees. Handles all customer comments for backline orders by using the three A's. Ensures catering information is displayed and stocked in the restaurant at all times

Merchandiser

CirQue Du Soleil (Amaluna) - Oxon Hill

August 2014 to October 2014

CirQue Du Soleil (Amaluna) Greet the guests and talk about the Cirque du Soleil exclusive merchandising collection Ensure pricing is correct; display the stock according to Cirque du Soleil guidelines. Ensure the tent is clean and tidy at all time. Assist in the delivery of good to the warehouse (usually a truck or a container) Use electronic Point of Sales, process sales with cash and credit/debit cards, ensures the register is balancing at all time. Personal attributes and knowledge Respect the brand and offer an outstanding service and attention to our guests. Good presentation Attention to detail Good communication skills Have experience with an electronic point of sales (POS) before Experience in a clothing or art store Team player and also attention to details Able to lift boxes of merchandise (up to 50lbs) Crew Member

Wendy's - Washington

July 2014 to July 2015

Greet customers and ask how they are Provide menu and answer customers' questions regarding menu items Provide customers with information on new deals and discounts Attempt to up-sell deals and provide add-on information Prepare and pack food according to Wendy's policies and procedures Serve food to dine-in customers in the event of delays Ensure the quality and quantity of food items packed or served Ensure that all food and drinks are packed appropriately without spill issues Set up trays for dine-in customers Accept cash in exchange of food and drinks sold Hand change to customers Process credit card payments Ensure that there is enough supplies available Order food supplies before they run low Manage transfers of supplies from the store to the kitchen Manage and update inventoryClean and sanitize customer sitting areas, kitchen and countersOperate cash registers and tally cash with receipts at the end of each shift Ensure that all kitchen equipment is cleaned and maintained at all times Ensure rotation of frozen productsUpdate yourself on new items added to the menu using WE LEARN

Crew Member

Chipotle - Washington

September 2012 to June 2015

Greet customers and ask how they areAccept cash in exchange of food and drinks soldHand change to customersProcess credit card paymentsOperate cash registers and tally cash with receipts at the end of each shiftEnsure that there is enough supplies available Completing hot and cold food preparation assignment accurately, neatly, and in a timely fashionFollowing recipes accurately and maintaining food preparation processes such as marinating, seasoning, and grilling meats; chopping herbs; dicing, cutting, and slicing vegetables Preparing food throughout the day as needed, anticipating and reacting to customer volume Maintaining appropriate portion control and consistently monitoring food levels on the line Maintaining proper food handling, safety, and sanitation standards while preparing food Providing a friendly, quality customer experience to each Chipotle customer Working toward understanding and articulating Food With Integrity Consistently and accurately using prep sheets, Road Maps, cleanliness list, and station checklists Following Chipotle sanitation standards including washing cookware and utensils throughout the day Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Chipotle sanitation guideline Cashier

Dollar Tree - Forestville

February 2012 to March 2013

Follow correct cash handling procedures and accurate revenue documentationOperated cash register and electronic scanner to itemize and total customer's purchases, receive payments and assist in bagging purchases for customers. Advise customer on purchases and questions about merchandise on sale. Provided prompt and accurate customer service to customers

Sales Rep

Vector Marketing - Rockville

2011 to June 2012

Present and sell company products and services to current and potential clients.Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Prepare presentations, proposals and sales contracts. Develop and maintain sales materials and current product knowledge.Establish and maintain current client and potential client relationships. Prepare paperwork to activate and maintain contract services. Manage account services through quality checks and other follow-up. Identify and resolve client concerns. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Coordinate company staff to accomplish the work required to close sales. Develop and implement special sales activities to reduce stock. Other duties as assigned.Participate in marketing events such as seminars, trade shows, and telemarketing events.Follow-up for collection of payment. Coordinate shipping schedules and delivery of merchandise and services. Provide on-the-job training to new sales employees. Administrative Assistant

College Park -

July 2011 to 2011

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Observing, receiving, and otherwise obtaining information from all relevant source. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Developing specific goals and plans to prioritize, organize, and accomplish my work, communicating with people outside the organization, representing the organization to customers, the public, and other external sources. Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Activities/Volunteer

Yearbook Committee -

January 2010 to January 2011

Work Managed sports section committee to meet deadlines Selected photos to create pleasing layout and design Talked about creating pages for the year book Volleyball Team Captain Lead

Central High School -

January 2009 to January 2011

the team into practice Interacted with the team and coach about actions we can take to be a successful teamthe team into practice Interacted with the team and coach about actions we can take to be a successful team

SKILLS

l Cash Handling (Master)

l Communication Skills (Master)

l Credit Cards (Master)

l Lead Generation (Master)

l Merchandising (Master)

l Ordering Food (Master)

l Point of Sale (Master)

l Preparing Food (Master)

l Sales Targets (Master)

l Teamwork (Master)

l Microsoft Office (Expert)

l Social Media (Proficient)

l Audit (Competent)

Contact this candidate