Customer Service Specialist with Banking Experience

Alezha Lyons-Lewis

Pittsburgh, PA

PROFESSIONAL SUMMARY

Friendly and solutions-driven Customer Service Specialist with 4+ years of experience supporting customers in high-volume call center, banking, benefits, and administrative environments. Proven ability to manage 50+ calls per day while maintaining accuracy, compliance, and professionalism. Skilled in data entry, benefits support, account inquiries, and CRM systems. Reliable, adaptable, and committed to delivering exceptional customer experiences in fast-paced settings.

PROFESSIONAL EXPERIENCE

Remote Benefits Customer Service Representative

Willis Towers Watson (Contract through A-Line Staffing Solutions)

September 2025 – January 2026

Assisted employees during Annual Enrollment for health benefits with Advocate Health

Handled 30+ inbound calls per day while meeting quality, accuracy, and compliance standards

Responded to inbound and outbound inquiries related to benefits updates, troubleshooting, and account information

Maintained secure, accurate documentation of credentials, emails, and voicemails

Utilized Microsoft Teams and Outlook for communication, training, and documentation

Member Specialist

AAA East Central — Robinson, PA

February 2025 – June 2025

Assisted members with memberships, travel services, and DMV-related requests

Performed data entry and resolved customer inquiries in a timely, courteous manner

Supported daily administrative operations with attention to detail and accuracy

Bartender

Club Elegance — Pittsburgh, PA

September 2022 – February 2025

Delivered exceptional customer service in a high-volume, fast-paced environment

Managed multiple tasks simultaneously while maintaining professionalism and compliance

Processed payments accurately and collaborated with team members to ensure smooth operations

Customer Service Representative

PNC Bank — Pittsburgh, PA

November 2021 – September 2022

Provided phone-based customer support for banking clients

Assisted with account inquiries, transactions, balances, and product information

Navigated multiple systems while maintaining customer satisfaction and retention

Data Entry & Call Specialist

BNY Mellon (Contract through Manpower)— Pittsburgh, PA

July 2020 – October 2021

Entered sensitive client data with speed and accuracy

Supported internal teams through call handling and administrative assistance

Balanced high call volume with precise documentation in a remote-support environment

EDUCATION

High School Diploma

Woodland Hills High School — Pittsburgh, PA June 2013

Cosmetology Certificate

Empire Beauty School — Pittsburgh, PA April 2016

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