Administrative Professional with 20+ Years Experience
Resume:
Beverly W Luna
Phone: 410-***-****
E-Mail: *******.****@***.***
Work Experience
I have over 20 years of administrative experience including customer service. My experience ranges from event planning for ceremonies and special activities at Arizona State University to basic administrative duties such as calendar management for office staff, interacting with customers and students, and answering telephones and faxes. In previous administrative roles I also assisted senior executives and educators including the Director of Public Affairs at ASU Polytechnic Campus, the Dean of the College of Public Programs at ASU, and to academic advisors in both the Service Learning Program and Educational Opportunity Center at ASU in executing specific tasks which supported the ASU vision. Customer service is a high priority in my daily work assigned tasks. Banner Health-Mesa Corporate (December 2022-January 2026) Position Title: Clerical Assistant-Banner Plans & Networks Relevant Skills: Microsoft Office Suite (Word, Excel), IM, Calendar & Text, Internet, Acuity database.
Description of Role/Duties: Review for accuracy and print member correspondence preparing for mail distribution at over one hundred count per day. Concierge services regarding an Outlook queue folder/requesting refaxes for providers and facilities. Ordering-restocking office for each Atena, United Healthcare and Medicare, Medicaid health plans. Banner Health-Mesa Corporate (January 2017-March 2022) Position Title: Credentialing Specialist-Provider Enrollment Specialist Relevant Skills: Microsoft Office Suite (Word, Excel) IM, Calendar &Text, APEP Medicaid & PECOS-Medicare
Description of Role on Project(s): I assist the Provider Enrollment-On-Boarding department with processing provider credentialing, attestation. I have worked the AZ, CA, CO regions. I am motivated and provide first rate customer service to our providers and leadership. I am responsible for over five hundred providers with their Medicaid and BCBS, Medicare enrollments, and attestation tasks especially effective dates. MOM (Mobile Onsite Mammography (October 2015- December 2016) Position Title: Administrative Assistant
Relevant Skills: Microsoft Office Suite (Word, Excel) Remind Text Service Description of Role on Project(s): I assist the Mobile Onsite Mammography group with their day- to-day operations. My duties include scheduling and interacting with clients who come to the mobile site for mammography appointments. I also input all necessary data of clients into our medical database and ensure patient information is accurate for historical purposes. I also answer phones and perform other routine administrative tasks for the site. Mesa Public Schools, Westwood High Schools Career Center (September 2014- October 2015) Position Title: Career Specialist
Relevant Skills: Microsoft Office Suite (Word, Excel) Remind Text Service, Google docs, G-mail, Synergy Database
Description of Role on Project(s): I managed a Career Center for Westwood High School which focused on providing university information, career guidance, and scholarship opportunities to high school students planning on attending college. I maintained and disseminated career center calendar events and also collaborated with local businesses and universities to provide information to students. I communicated with the Career Center advisors as well, informing them on student needs and ongoing local university promotions which can assist students. Office of Public Affairs, Arizona State University (June 2006- June 2011) Position Title: Administrative Assistant to the Director of Public Affairs, Marketing and Media at ASU Polytechnic Campus
Relevant Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Peoplesoft Description of Role on Project(s): Served as an administrative assistant to the Director of Public Affairs at ASU Polytechnic Campus. Duties providing documentation for official pubic responses by the Director to maintain community relations and day-to-day calendar management for the Director, and event planning and coordination of public relations events which promoted the image of ASU Polytechnic Campus. Managed and edited the online publication Sunrise, for public consumption. Managed the general day-to-day operations of the office including maintaining office supplies and simple administrative support to office staff. Academic Transfer Articulation Office (June 2001-June 2006) Position Title: Administrative Assistant to the Academic Transfer Articulation Office, ASU Relevant Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), PeopleSoft Description of Role on Project(s): Management and web editing of the Academic Transfer Articulation Office (ATAO) website. Provided support to program coordinators for the Academic Transfer Partnership (ATP) to assist in college credit transfer from Community College to ASU. Maintained and supported relations by managing meetings between Office Program Coordinators of ASU and Community College (Chandler, Gilbert, Mesa, Pima, and Scottsdale) Academic Advisors and Transfer Specialists to assist in the articulation process. Service Learning Program, Division of Undergraduate Academic Services (August 2000-June 2001)
Position Title: Administrative Assistant to the Service Learning Program, ASU Relevant Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Peoplesoft Description of Role on Project(s): Managed and coordinated funding for all Service Learning Events, which utilized volunteer ASU students to provide tutoring to local elementary, junior high, and high school. Coordinated and planned the Annual Service Learning Reception which included scheduling keynote speakers, creating invitations for the reception, manage funding for the reception, and find the appropriate venue for the event. Dean’s Office, College of Public Programs (August 1999-August 2000) Position Title: Secretary Administrator to the Dean’s Office, College of Public Programs ASU Relevant Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Peoplesoft Description of Role on Project(s): Managed and planned the Dean’s Monthly Lunch, a formal monthly event for the Dean and his entire faculty within the College of Public Programs. Edited and produced the Dean’s Monthly Grant Newsletter. Maintained the Annual Faculty and Academic Professional Directory on an annual basis to insure accurate representation of the employees in the College of Public Programs. Provided public relations support to the Dean with the editing and distribution of monthly mailings detailing ongoing events and changes in the College of Public Programs.
Educational Opportunity Center, Student Affairs (December 1998-August 1999) Position Title: Secretary Administrator to the Educational Opportunity Center, ASU Relevant Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), PeopleSoft Description of Role on Project(s): Edited the Educational Opportunity Center Newsletter, a quarterly publication. Responsible for organizing office staff meetings and keeping meeting minutes for the office. Managed and maintained all office supplies. National Society for Histotechnology (September 1994-August 1998) Position Title: Administrative Assistant to the President and Executive Secretary at NSH Relevant Skills: Dreamweaver (Web Editor and Web Development) Description of Role on Project(s): Implemented and developed the NSH website. Managed and planned the annual NSH Convention which included management of banquet area for up to 1,500 attendees, edited the NSH program and agenda for the convention, organized the convention attendee registration, and contacted and supported travel plans for VIPs and keynote speakers. Also responsible for drafting all proposals, handouts, and letters for the President and Executive Secretary of NSH.
Awards
Banner Sun Awards for Customer Obsessed by leadership-2000-2022. Chair Service Award for Outstanding Service to ASU, Awarded by the Commission on the Status of Women, April 2011.
Presidential Award, National Society for Histotechnology (NSH) May 1997.
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