Financial & Operational & Support

Carol Sinclair

Conyers, GA *********@*****.*** 470-***-****

PROFESSIONAL SUMMARY

Analytical and compliance-focused professional with 10+ years of experience supporting financial operations, audit readiness, performance reporting, regulatory documentation, and cross-functional operations across energy and pharmaceutical sectors. Demonstrated expertise in tracking financial data, expense reconciliation, billing validation, KPI reporting, regulatory compliance (Sunshine Law, HIPAA), and CRM/ERP system management. Recognized for improving data accuracy, reducing reporting delays, strengthening documentation controls, and delivering structured insights that supports operational integrity and risk mitigation.

CORE COMPETENCIES

Financial Reporting & Reconciliation

Expense & Billing Validation

Regulatory Compliance (Sunshine Law, HIPAA)

Audit Support & Documentation Controls

Data Integrity & Discrepancy Resolution

KPI Dashboard Development

CRM & ERP Systems Management

Forecasting & Performance Analysis

Process Improvement & Workflow Optimization

Cross-Functional Collaboration

TECHNICAL PROFICIENCIES

Excel (PivotTables, VLOOKUP/XLOOKUP, Data Cleansing)

Power BI (Dashboard Development)

SAP/Concur

Oracle Sales Cloud

SharePoint

Microsoft Access

PowerPoint (Executive Reporting)

SQL Basics

PROFESSIONAL EXPERIENCE

Sales Support Analyst (Contract)

Georgia Power Company Nov 2022 – Nov 2025

Analyzed revenue status and sales goal attainment, supporting forecasting and performance reporting.

Validated installation cost documentation and billing data within CRM systems to ensure financial accuracy.

Generated discrepancy reports and coordinated corrective actions to maintain data integrity.

Prepared incentive payout reports and customer performance tracking data.

Supported Net Promoter Score (NPS) data reporting initiatives.

Data Analyst

Georgia Power Company June 2019 – Nov 2022

Developed interactive Power BI dashboards tracking statewide LED and infrastructure installation progress.

Produced weekly project forecasts and performance reports for leadership review.

Audited and archived work order documentation to ensure audit readiness and compliance.

Conducted trend analysis to identify inconsistencies and improve reporting processes.

Supported special projects and ad hoc analytical requests.

Expense Reporting & Compliance Coordinator (Contract)

Novartis General Medicines Sept 2014 – Sept 2018

Audited and reconciled high-volume expense reports for 75+ field sales representatives.

Reviewed SAP/Concur submissions, credit card statements, receipts, and supporting documentation.

Ensured adherence to corporate reimbursement policies and Sunshine Law regulatory requirements.

Improved submission accuracy by 50% and reduced reporting delays by 25% through workflow standardization.

Maintained audit tracking logs and documentation controls to support regulatory transparency and compliance monitoring.

Adjunct Professor – Instructor

Passaic County Community College June 2013 – Dec 2014

HIT – Electronic Health Records

CIS – Computer Fundamentals

EDUCATION

Bachelor of Science, Computer Technology

New Jersey Institute of Technology (NJIT), Newark, NJ

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