IT Support & Network Specialist Resume

Stephen Leighton

Vauxhall, New Jersey 646-***-**** ***************@*****.***

Professional Summary

Experienced IT professional with 20+ years in technical support, network maintenance, and IT consulting. Proven success in deploying and maintaining IT infrastructure, troubleshooting complex issues, and providing end-user support across educational, corporate, and private sectors. Skilled in hardware/software repair, AV and IT deployments, and project management, with a strong ability to train, advise, and deliver reliable technology solutions. Core Skills

• IT Support & Troubleshooting (Remote & Onsite)

• Hardware/Software Installation & Repair

• Networking (LAN/WAN/Wi-Fi, Cabling, Switches, Routers)

• Multi-Site IT Deployments & AV Setup

• Systems Maintenance & Break/Fix Services

• Data Backup & Recovery Solutions

• End-User Training & Customer Service

• Project Management & Technical Consulting

Professional Experience

Head Start Early Learning Schools – New York, NY

I.T. Consultant & Network Maintenance

January 2000 – Present

• Provide ongoing IT consulting, maintenance, and support for administrative offices and school classrooms.

• Deliver phone and in-person technical assistance, ensuring minimal downtime and optimal performance.

• Install, test, and configure software, while repairing and maintaining hardware and peripheral devices.

• Design, install, and maintain secure computer networks, including connections and structured cabling.

• Conduct troubleshooting of system failures, resolving issues quickly to maintain efficiency.

• Inspect LAN infrastructure, identify bottlenecks, and implement long-term improvement strategies.

• Organize and schedule upgrades and maintenance while minimizing disruptions to daily operations.

• Perform routine data backups to safeguard institutional information.

• Train and guide staff in proper computer and network usage. I.T. Consultant 101 LLC – New York, NY

Private I.T. Consultant

February 2011 – Present

• Deliver IT services to private clients, including system setup, support, and maintenance.

• Provide complete website development packages and mobile app solutions.

• Offer personalized technical consultation tailored to client needs. Magnifico Inc. – New York, NY

Chief Technical Officer

August 2016 – February 2017

• Served as Project Manager for the design and implementation of a desktop and mobile app management system.

• Directed technical planning, vendor management, and cross-functional coordination to ensure successful project delivery.

SmartSource, Inc. – New York, NY

I.T. Support Technician

November 2017 – March 2020

• Installed, configured, and deployed desktops, laptops, printers, and peripherals across multi- site client environments.

• Conducted system imaging, hardware refresh projects, and software installations during large-scale rollouts.

• Supported network setups including switches, routers, wireless access points, and cabling infrastructure.

• Provided troubleshooting for hardware, software, and connectivity issues both onsite and remotely.

• Performed break/fix services, diagnosing equipment failures and completing component replacements.

• Conducted site surveys to assess infrastructure readiness and supported AV system installations for events.

• Trained end-users in system use and provided clear technical guidance to ensure smooth adoption.

• Documented installations, service tickets, and configurations to maintain accurate IT asset records.

• Coordinated with project managers and other field technicians to deliver successful nationwide deployments.

• Key Achievements:

• Supported over 50 multi-site deployment projects with a 98% on-time completion rate.

• Recognized for strong problem-solving skills and consistently positive client feedback.

• Improved support processes by developing troubleshooting guides for common technical issues.

Education

East London College – London, England

M.S. Electrical and Electronic Engineering, 1988-1992 Long Island University – Brooklyn, NY

Certification in Computer Maintenance & Repair, 2000 Google, USA

Gemini Certified Educator, 2026

Google, USA

Google Certified Educator, 2026

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