Quality & Compliance Manager / Call Center Specialist Resume
Resume:
PAMELA WEST
Saint Joseph, MO *****
***********@*****.***
Authorized to work in the US for any employer.
WORK EXPERIENCE
Call Center Representative
Alorica
May 2025 to October 2025
• Answer incoming calls from clients on questions within their accounts. Quality Compliance Manager
Integrated Proteins – Kansas City Missouri
January 2024 to February
• Collaborate with Plant Lab Managers and Chief Continuous Improvement Officer to review all lab training manuals and update a minimum of once per year.
• Participate in an on-call schedule after business hours to monitor the Quality Control distribution list and to answer urgent questions.
• Provide reports to upper management as asked.
• Prepare the Quarterly Spec Report for customers.
• Facilitate annual review of SQF documents for facilities that are SQF certified and complete internal audit.
• Facilitate APHIS certification requirements.
• Implement any necessary changes to cGMPs and SOPs.
• Oversees implementation of HACCP, SOPs, cGMPs, prerequisite programs, and other audit-related programs by appropriate personnel
• Weekly review of the records and inspections related to these programs.
• Aid in the development of training protocol and resources related to food safety.
• Track customer complaints and help with root-cause investigations.
• Effectively communicate specifications, quality, and food safety related requirements to necessary personnel
• Guides and develops cooperative relationships between plant and quality personnel.
• Create policies and procedures related to plant laboratory operations.
• Manage technical documentation.
• Perform internal audits of the Production Plants Plant Quality Control Manager
Integrated Proteins - Saint Joseph, MO
• Work with plant operations to prepare the plant for SQF certification. Work closely with the corporate Quality Department in monitoring the quality of products received into and going out of the plant.
• Create SOP’s, audits, manuals for the lab.
• Manage and train new employees. Create the schedule and keep PTO hours.
• Collaborate closely with Pest Control
• Resolution of questions regarding loads coming into and going out of the plant Plant Regulatory Food Safety Manager
Triumph Foods LLC - Saint Joseph, MO
July 2015 to January 2024
• Work with plant operations and USDA to obtain regulatory control over daily processes. Control Records, create and monitor SOP's & SSOP's, GMP's, HACCP Program, PCQI program, Allergen program, quality audits, customer complaints, Liaison with USDA & FDA, Pest Control Contact, Sanitation Contact, Customer audits, Government Audits
• Manage Quality Control employees and train in audit practices.
• Label Control, approvals, audits.
• Create and monitor audits within the Cat2 program and Safety Chain.
• Conduct verifications and validations of
programs.
Document Control Administrator
• Record Reviewer of HACCP paperwork, update procedures.
• Assist Regulatory manager in areas needed, weight changes, label verification FSQA Administrator
• Review shift paperwork, weight changes, office admin duties, review audits on Cat2, prepare monthly packets and folders.
FSQA Tech
• Inspect product online against Product Specification. Conducted a 20-piece hourly audit, placed product on hold if out of spec, door duty to inspect for clean equipment.
Admin Assistant / Accountant
Enterprise Manufacturing Inc - Kansas City, MO
February 2008 to June 2015
• Prepare Payroll, payroll entries, accruals, work comp accruals, A/P, A/R
• Enter payables and print checks, bank deposits, aid in collections.
• HR Contact, maintain employee files, 401 K, Cobra, Health Ins EDUCATION
Bachelor of Science in Business Administration (9 hours to complete) Missouri Western State College (1981) - Saint Joseph, MO SKILLS
• Microsoft Outlook
• Microsoft Word
• Excel
• PowerPoint
• Microsoft Publisher
• Cat2
• SharePoint
• Success Factors
• Safety Chain
• Qualtrax
• Carlisle
• ADP
• TraceGains
• Plant Management
• Quality Audits
• Quality Assurance
• Pest Control
• Document Management
• CGMP
• HARPC
• Internal Audits
• Manufacturing
• Food Safety
• Internal Auditing
• TraceGains
CERTIFICATIONS AND LICENSES
HACCP Certified
SQF Certified
Advanced SQF Practitioner
PAACO Certified Auditor
PCQI for Human Food
PCQI for Animal Food
Internal Auditing
Advanced Internal Auditing
PQA Plus
TQA Certified
FSVP Certified
ASSESSMENTS
Analyzing Data — Familiar
December 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Management & Leadership Skills: Planning & Execution — Highly Proficient December 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Creating Presentations with Microsoft PowerPoint — Expert December 2020
Knowledge of Microsoft PowerPoint tools and features Full results: Expert
Scheduling — Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Teamwork: People Skills — Proficient
December 2020
Responding to challenging team situations at work
Full results: Proficient
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