Tile Installer and Administrative Support Expert
Resume:
JOY Work history
FORDHAM
Contact
Address
Evans, Ga 30809
Phone
***.**********@******.***
WWW
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Highlights
Efficient communicator
Administrative support
Customer and client relations
Critical thinking
Analytical problem-solving
Effective time management
Efficient multitasking
Responsive to evolving challenges
Commitment to professional
standards
Trustworthy execution
Dynamic and detail-oriented professional with a robust background in operations, administration, dispatching, customer service, and hands-on technical roles. Recognized for exceptional leadership and effective communication skills, consistently resolving conflicts and enhancing efficiency in fast-paced environments. Proficient in team management and workflow coordination, dedicated to delivering high-quality service that drives company growth and success. Committed to fostering a collaborative atmosphere that empowers teams to achieve peak performance. Tile Installer
CSRA FLOORING AND REMODELING, Evans, Georgia
Communicate with clients to understand their needs and preferences for new construction and residential remodels
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Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
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• Completed skilled repairs of existing tile installations. Used specialized tools and equipment to cut, shape and install tile.
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Worked professionally with other tradespeople on successful, on-time project completion.
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Cut and prepared tiles for installation following precise measurements and job specifications.
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Delivered excellent customer services, promptly addressing concerns and questions.
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Stayed current on industry trends and innovations, attending workshops and seminars to continuously improve skills as a Tile Installer.
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Improved client satisfaction by consistently delivering high- quality tile installations in residential and commercial properties.
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Collaborated with other construction professionals, sharing expertise to ensure the best results for each project.
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Expanded business through positive word-of-mouth referrals, generated by excelling in both quality of work and customer service.
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Performed precise tile cuts using specialized tools to accommodate fixtures, outlets, corners, or curved surfaces.
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Used power wet saws and tile cutters to cut tiles to specifications for projects.
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Prepared for new installations and repair work by removing original materials and debris.
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Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
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Problem assessment and
resolution
Skilled in tile installation
Proposal writing
Supervising staff
Multi-line telephone systems
Mechanically inclined
Dispatcher/Administrative Assistant
AVRETT PLUMBING, Augusta, Georgia
Answer all incoming calls including after hours and dispatch to appropriate technician
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• Create detailed work orders
• Invoice all work orders
Kept up with the service email to ensure all communications were answered properly
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• Accounts payable and assisted with collections
Tracked technicians using GPS and maintained communication throughout each job
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• Communicate with 3rd party vendors/Property managers
• Prepared Proposal / quotes
• Research and order parts when needed on jobs
Call in emergency locates, obtain required license and set up inspections when needed
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Made sure all vehicles, equipment and trailers had correct tags, stickers and newly updated insurance cards
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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Shift Leader
DIABLO'S SOUTHWESTERN GRILL, North Augusta, South
Carolina
• Perform leadership role
• Management and organization tasks to train team members
• Resolve all customer issues and managing conflict Adhering to company policies on health, safety and employment standards
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• Balance cash drawers and prepared cash deposits
Site Manager/ GM
LULU'S EXPRESS CAR WASH, Edgefield, South Carolina Collaborated with team to ensure supplies and parts were properly managed and replenished.
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Created flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
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Worked closely with technical support teams to address and resolve operational challenges.
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Balance cash drawers and pay stations then prepared bank deposits.
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Inspect and repair equipment when needed to ensure everything is in great working order.
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Recruit and train new team members to ensure the site was fully staffed with top talent.
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Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
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Managed and resolved damage claims, ensuring swift and fair resolutions.
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Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
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Maintained a site that was consistently in 'show-ready' condition, ensuring every customer's experience was exceptional
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Office Manager
SOUTHSIDE NEW & USED TIRES, Augusta, Georgia
• Managed daily operations and quality checks
Accounts payable/Accounts receivable and made daily deposits
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• Answered phones
• Created work orders
Dental Assistant
J. RONALD BENNETT DMD, FAMILY DENTISTRY, Augusta,
Georgia
Assisted the dentist in clinical procedures and minor operations
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• Aided in patient behavior modifications
Performed secondary lab work, dental impressions, made temporary crowns
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• Took panoramic x-rays and digital x-rays
• Sterilized instruments and set up trays
• Entered the treatment plans into the computer system Dentrix
• Answered the phones
• Scheduled and confirmed patient appointments
• Monitored patient charts.
A/R Representative
MEDAC, Augusta, Georgia
• Responsible for billing patients Insurance policies Collecting and monitoring patient claims for timeliness of payments
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• Invoicing data entry and other A/R duties.
Education
Manager
AUGUSTA'S UNLIMITED CAR WASH, Augusta, Georgia
• Managed employees and daily operations
• Performed quality checks
• Administrative duties
• Accounts payable, Accounts receivable and deposits
• Answered the phone and scheduled appointments.
Sales Associate/ Receptionist
DAVIS APPLIANCE, Augusta, Georgia
Performed all aspects of clerical functions such as typing, filing, and data entry
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• Responsible for furniture sales and customer service Maintained accurate knowledge of merchandise to better serve our customers
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Completed all necessary paperwork and computer data entry for sales process to be complete.
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GED
Augusta Technical College - Augusta, Georgia
Some College (No Degree)
Augusta Technical College - Augusta, Georgia, GA
Received credits for basic core classes
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