Senior Windows Print/Systems Administrator with 20+ Years

Edward Krull

** ********** ****, ** ******, Missouri 63376 > *******@*****.*** > Cell: 314-***-****

Experience Overview:

Detail-oriented professional with 20+ years of experience in systems administration. Strong analytical problem-solving skills and comfortable managing systems, projects, and teams in a range of IT environments.

Highlights:

20+ years systems administration experience with various operating systems to include both desktop and server. Knowledge of Windows and Red Hat Linux operating systems.

Engineered Hewlett Packard Web JetAdmin program for the centralized system administration of printers at National Geospatial-Intelligence Agency (NGA).

Engineered and implemented the mandatory pin to print solution for National Geospatial-Intelligence Agency (NGA).

Responsible for the creating, maintaining, and troubleshooting of over 2000+ print queues.

Top Secret/SCI w/CI (SI)(TK)(G)(HCS)(NS) clearance.

Technical Skills:

Microsoft Windows operating systems, Linux (Red Hat), VMWare products, Active Directory, Remedy, and Service+, and printers.

Experience:

ESRI (Nov 2022-Present) St Charles, MO

Systems Engineer

BAE: (Aug 2020–Nov 2022) Arnold/St. Louis, MO

Systems Administrator

Leidos: (Apr 2018-Aug 2020) Arnold/St. Louis, MO

Systems Administrator

NJVC: (Aug 2007-Apr 2018) Arnold/St. Louis, MO

Systems Administrator

U.S. Air Force Reserves (USTRANSCOM) (Oct 2006 – Jul 2013) Scott AFB, IL

Personnel Specialist/System

Administrator

Saint Charles Community College (Mar 1994 – Sep 2003) St Charles, MO

User Support Specialist/Computer

Lab Assistance/Adjunct Faculty

U.S. Air Force, Guard and Reserves (Jun 1982 – Jul 2013) Various Locations

Administrative Technician

Systems Engineer (ESRI):

Monitored, snapped and troubleshot EC2 instances and ArcGIS software through Amazon Web Services (AWS)

Utilized S3 for storage and the transfer of information to and from EC2 instances and other sources

Responsible for the monitoring, maintaining, and repairing of ArcGIS software in support of the NGA mission. Repairs included the repairing of both RHEL 8 servers and ArcGIS different software packages.

Assisted in configuration of software updates to ArcGIS software deployments

Applied patches to ArcGIS servers and other application software packages

Systems Administrator (BAE):

Responsible for nightly one-person server (Windows/Red Hat Linux (RHEL)) support for overseas locations. Support included troubleshooting issues with servers, websites and portals. Established the nightshift and communication guide lines with sites. Assisted in establishment of communications between sites and local office by the creation of a nightly operation status email. Assisted in the improvement of communication between night and day shifts with a log creation that referenced changes and other vital events completed during shifts

Responsible for support that includes troubleshooting and fixing issues with ArcGIS software at the enterprise level. Troubleshooting included fixing issues with ArcGIS Host Server; ArcGIS Server; ArcGIS Portal; and ArcGIS GEOEvent

Performed nightly checks on servers, websites and portals

Nightly support consisted of repairing server’s issues and the reporting of issues to management on priority tickets. Support included the creation of JIRA and Service Plus incident tickets; the working with and the monitoring of other agency’s departments for the repairs of overnight issues

Responsible for monitoring and repairing issues with both Windows/Linux operating systems and ArcGIS server’s software packages. Worked with both ICINGA and ArcGIS Monitoring tools

Installed and configured ArcGIS Monitoring software to monitor issues with databases, ArcGIS server software, and ArcGIS Portal

Installed software on both Windows and Red Hat Linux hosts. Performed backups

Systems Administrator (Leidos):

Engineered and implemented the HP Web JetAdmin program for centralized administration of printers. Program was used to update printers’ firmware, assist in tracking issues with printers, and send email notifications to desktop team of low printer’s toner

Responsible of assignment of Remedy and Service+ tickets to other technicians. Was given a Remedy ticket queue of over 600 unassigned tickets. Reduced the queue to 50 tickets within a month by assignment of tickets to the correct ticket queues; and the working assigned tickets to completion.

Responsible for creation of security groups, assignment of security group ownership, and creation of secure folder shares. Responsible for the granting of access to secured folders and files

Systems Administrator (NJVC):

Responsible for providing enterprise services including file and print services, remote resolution, server administration, and updating security vulnerabilities across multiple networks

Responsible for the patching of Windows and Linux Servers

Engineered and implemented the mandatory pin to print solution. Solution was to meet STIG requirement of HCS documents to be stored securely in printer’s storage instead of left printed on device which could cause authorized disclosure. Implementation was completed on other agency’s domains due to the proven cost saving of implementation of pin to print

Performed desktop support for National Geospatial-Intelligence Agency to include both hardware and software support of desktops/printers

Personnel Specialist/Systems Administrator (U.S. Air Force Reserves):

Executive Assistant to the Commander (Air Force Major General)

Responsible for submitting, updating and contacting of contractor for completion of tickets

Graduated Distinguish graduate (2nd in the Class) from an Air Force technical school of learning for the creating and maintaining of servers

User Support Specialist/Computer Lab Assistance/Adjust Faculty (St Charles Community College):

Built workstations by formatting drives, loading Windows 95/NT/2000

Led project for setup of classroom computer workstations, including directing team to setup, install and check network connections

Provided software support to computer students

Instructed and graded students’ performance on the operations of Windows 2000, Linux, and DOS

Systems Administrator (Propper International Incorporated):

Successfully provided software and hardware support for international manufacturing and distribution company, including installation of all Microsoft operating systems and MS Office applications

Troubleshoot and repair desktops, laptops, network printers, network connections, network cables, switch configuration and computer protocols

Provide server support and rebuild of Windows NT Servers, including MS Exchange Server, MS NT Primary Domain Server and file application server

Create computer and users accounts in Windows domain and setup NTFS permission and shares

Develop curriculum and provide training for staff in operation systems navigation

Purchase cost-effective computer hardware and software. Provide help desk support for two company sites. Setup and maintain Lucent Unix phone system

Administrative Technician (U.S. AIR FORCE):

Managed special duty assignment (F117a). Processed daily correspondence, performance appraisals and program documents. Secured top-secret security clearance

Education:

Bachelor of Science/Major in Business Administration, Minor in Management Information Systems) – University Of Missouri, St Louis, MO

Air Force Cyber Operations (3D0X2) Course – Keesler Air Force Base, Mississippi

Integrated Exploitation Capability (IEC) Course – Gaithersburg, Maryland

Current Certifications:

(CompTIA) Security+

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