Front Desk & Administrative Support Professional

Gyraldi Caminero

College Park, MD 240-***-****

*******.********@*****.***

EXPERIENCE

Front Desk Customer Service, Laurel, MD

Lowe’s, March 2025-Present

• Delivered high-quality customer service to 80–120 customers daily, resolving questions and ensuring efficient service.

• Processed 40+ returns, exchanges, and special orders per shift with accuracy and adherence to fraud-prevention and verification procedures.

• Handled daily transaction adjustments and aided customers with Lowe’s Credit applications, contributing to consistent store credit-conversion goals.

• Verified IDs, receipts, and payment forms to support compliance, reduce shrink, and protect customer accounts. • Provided bilingual assistance (English/Spanish), improving service accessibility for diverse customers. Administrative Assistant, College Park, MD

The Project Resource Group, Mar-Oct 2024

• Promoted from Marketing Intern to Administrative Assistant for outstanding performance and adaptability. • Maintained and organized 100+ client, project, and digital records, ensuring accuracy, security, and confidentiality. • Coordinated 20+ meetings and community events, improving communication and engagement across teams and partners.

• Created marketing content and outreach materials that reached 500+ local businesses, increasing program visibility.

• Prepared weekly reports and tracked deliverables, contributing to 95% on-time project completion. Cashier, College Park, MD

Wawa, Mar 2023 - Sept 2024

• Processed 150+ customer transactions per shift, including cash, credit, and digital payments with 100% accuracy. • Managed $1,000–$3,000 cash drawers each shift, balancing till counts and maintaining loss-prevention standards. • Delivered fast, friendly service in a high-volume environment, supporting strong customer experience scores. • Prepared mobile and in-store orders, ensuring order accuracy and reducing customer wait times. • Maintained compliance with store policies, age-restricted sales verification, and safety procedures. • Resolved customer issues promptly to maintain a positive and efficient environment. EDUCATION •

Prince George’s Community College

Associate of Science in Biology, May 2028

LANGUAGES

• Spanish

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