Virtual Assistant & Guest Services Specialist
Resume:
PROFILE INFO
VIRTUAL ASSISTANT
JAN GABRIEL
MARFITO
EDUCATION
SKILLS
UNIVERSITY OF CEBU LAPU-LAPU
AND MANDAUE
UNIVERSITY OF SAN CARLOS
Accountancy, Business and
Management
CONTACT
EXPERIENCE
FERNWAY VR
STR VIRTUAL ASSISTANT
Managed guest communication by responding
promptly to inquiries, resolving issues, and
providing recommendations to enhance the guest
experience. Conducted inventory checks and
ensured essential supplies were always stocked.
IZEAL STAY
GUEST SERVICE COORDINATOR
Serve as our hosts' and guests' initial point of
contact when they have inquiries or need
assistance
ACHIVEMENT
Basic HR Knowledge
Data Entry & Record
Management
Google Workspace (Docs,
Sheets, Gmail)
Remote Work Tools (Slack,
Trello, Zoom, Calendly)
Attention to Detail
Adaptability & Multitasking
Customer Service &
Communication
Time Management
Lapu - Lapu City, Cebu 6015
https://www.linkedin.com/
in/jangabrielmarfito/
*****************@*****.***
2023
2023
Graduated Magna Cum
Laude with a GWA of 1.33,
University of San Carlos
2023 - 2025
2025 - 2026
2019 - 2023
2017 - 2019
Leadership Award, Vice
President of SYBEE & Student
Adviser of TEC Publication
2023
Consistent Dean’s Lister,
University of San Carlos
2025
Operations Efficiency
Award – 100% accuracy in
inventory and restocking
Magna Cum Laude, Sancti
Awardee, honored for
excellence in academics,
knowledge, virtue, and devotion
2019 -2023
Bachelor of Science in Business
Aadministration Major in
Human Resource Management
2023
Thesis Presenter, International
Conference on Business and
Economics (ICBE)
Virtual Assistant with 4+ years of experience in
Customer Service and Short-Term Rental (STR)
support. Skilled in guest communication, calendar
management, and vendor coordination. Detail-
oriented, adaptable, and committed to delivering
excellent service and smooth property operations.
Contact this candidate