Administrative Operations Associate

Michel Antonio

312-***-**** ******.**********@*****.*** Maywood, IL

Summary

Looking to gain experience in an Administrative setting. Seeking opportunities to develop experience with managing daily office operations. Previous experience entailed working the front desk, engaging with customers, and keeping an organized environment. With previous customer-service experience, shifting focus solely to office coordination and management is the next step.

Professional Experience

Doggie Day Play, Senior Guest Services Feb ‘23- Jan ‘26

● Created reservations for customers

● Warmly greeted customers and addressed any questions and/or concerns

● Managed shifts and directed staff in accordance to daily schedules

● Responded to customers inquiries via email and phone

● Processed payments through POS systems

● Maintained Front Desk area clean and organized

● Solved difficult situations with customers and created resolutions

● Greeted all customers and visitors

● Managed inbound and outbound calls

● Managed daily mail and supply deliveries

● Restocked office supplies daily

● Managed all photocopying, filing and data entry

Education

University of Illinois at Urbana-Champaign Aug ‘18 - May ‘22

● Bachelor’s degree in Sociology

Studied the micro and macro relationships of humans in relations to their environment

Ambassador for the Sociology department

Created and conducted presentations for recruitment of the department to fellow students

Co-led community outreach programs with peers for children of low-income communities in the area

Conducted research and prepared presentations to Sociology department faculty Skills

● Proficient in Microsoft Office

● Fluent in Spanish

● Adaptability

● Organization

● Time Management

● Excellent written and verbal communication skills

● Flexibility

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