Dynamic Service Leader with Safety Focus

JUSTIN HESS

ANAHEIM, CA ***** (

**-**** ******** ****@***.***

EDUCATION

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

MAY 2018

Bachelor of Science: Workplace Safety/ Environmental Health

California State University - Fullerton, Fullerton, CA

‘Capable server passionate about serving customers well while exceeding customer

expectations and maintaining poise and sense of humor in demanding environments.

‘Strong history of exceptional service in a high volume establishment.

Fast Learmer

Highly Dependable

Responsible Alcohol Service

Menu Memorization

Health Codes Compliance

Cash Handling

Food Preparation and Safety

Point of Sale Systems

Food Running

Attending multiple customers

Handling difficult customers

Clear and effective communication

New hire taining

MAY 2011-NOVEMBER

Server Captain, Bartender TGI Friday's At Knott's Berry Farm Buena Park, CA,

‘© Took customer orders and capitalized on opportunities to sell special beverage

‘and food options.

‘© Upsold menu items to customers, driving up per sale revenues and maximizing

profits.

‘© Applied excellent organizational and multitasking abilities to handle

simultaneous customer, team and business needs while avoiding unnecessary

delays or errors.

‘© Generated higher ticket averages by training 40 employees on suggestive up-

selling techniques.

{Upsold daily specials and beverage promotions to exceed daily sales goals.

‘Waited on up to 30 customers at a time,

Operated efficiently in high-volume setting,

Collaborated with kitchen team to support order preparation, manage efficient

doliveries and minimize customer service issues by verifying meals,

‘¢ Monitored guests for intoxication and immediately reported concerns to

‘management, contributing to safe and welcoming environments forall patrons.

ACCOMPLISHMENTS — Employee ofthe Quarter forall of Knotts Berry Farm employees two times.

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